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SUM - Smart update issue in linux

 
Thiyagu1093
Occasional Contributor

SUM - Smart update issue in linux

Hi Team,

We are trying HP firmware updates using SUM(smartupdate) in linux machine.
Step followed:
1. Copied SPP bundle into linux machine.
2. Mounted the bundle.
3. Ran packages/smartupdate file with required parameters. 
   # Getting the error "localhost is not configured on hosts file. configure localhost to launch SUM."
   # Fixed the above issue after configured below localhost info in /etc/hosts file.
   127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
   ::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
   # Next error "Smart Update Manager initializingError: Cannot launch sum_service_x64 locally. Reason: Timeout waiting for service to launch."

Execution:

[root@centaur packages]# sudo ./smartupdate --s --target X.X.X.X--user "admin" --passwd "admin" --use_location "/root/Mounted_ISO_P09037/packages"
Copying sum files to /var/tmp/localsum

Smart Update Manager initializingSmart Update Manager initializingSmart Update Manager initializingSmart Update Manager initializingError: Cannot launch sum_service_x64 locally. Reason: Timeout waiting for service to launch.
Sending Shutdown request to engine
Shutdown post command failed: 3
Error:

[DEBUG] :: Nov-19-2018 11:05:16:814 am :: [httpconnection.cpp:187] ::
url: https://localhost:63002/Session/create
[WARN] :: Nov-19-2018 11:05:21:816 am :: [httpconnection.cpp:150] :: Warning: HTTPConnectionError: WriteHttpData: Communication finished with error 7 : Couldn't connect to server. Extended error 0
Please check whether the server is running or specified ports are blocked..
[DEBUG] :: Nov-19-2018 11:05:21:816 am :: [httpconnection.cpp:295] ::
response:

[DEBUG] :: Nov-19-2018 11:05:37:814 am :: [httpconnection.cpp:187] ::
url: https://localhost:63002/Session/create
[WARN] :: Nov-19-2018 11:05:42:816 am :: [httpconnection.cpp:150] :: Warning: HTTPConnectionError: WriteHttpData: Communication finished with error 7 : Couldn't connect to server. Extended error 0
Please check whether the server is running or specified ports are blocked..
[DEBUG] :: Nov-19-2018 11:05:42:816 am :: [httpconnection.cpp:295] ::
response:

[DEBUG] :: Nov-19-2018 11:05:57:813 am :: [global.cpp:1608] :: Trying to connect Smart Update Manager initializing
[ERROR] :: Nov-19-2018 11:05:57:813 am :: [manager.cpp:1106] :: Error: Cannot launch sum_service_x64 locally. Reason: Timeout waiting for service to launch.
[INFO] :: Nov-19-2018 11:05:57:833 am :: [manager.cpp:1332] :: Sending Shutdown request to engine
[DEBUG] :: Nov-19-2018 11:05:57:833 am :: [httpconnection.cpp:187] ::
url: https://localhost:63002/Session//shutdown
[WARN] :: Nov-19-2018 11:06:27:835 am :: [httpconnection.cpp:150] :: Warning: HTTPConnectionError: WriteHttpData: Communication finished with error 7 : Couldn't connect to server. Extended error 0
Please check whether the server is running or specified ports are blocked..
[DEBUG] :: Nov-19-2018 11:06:27:835 am :: [httpconnection.cpp:295] ::
response:

[ERROR] :: Nov-19-2018 11:06:27:835 am :: [manager.cpp:1368] :: Shutdown post command failed: 3
[INFO] :: Nov-19-2018 11:06:27:835 am :: [global.cpp:1095] :: Exit Code for SUM: -1
[DEBUG] :: Nov-19-2018 11:06:27:835 am :: [global.cpp:718] :: CGlobal::cleanUp

 

Thanks,

Thiyagu

1 REPLY 1

Re: SUM - Smart update issue in linux

Hello Thiyagu

Greetings !! 

The Error message you mentioned is investigated and we would like to propse the following articles to you. 

Error Seen :-- Smart Update Manager initializingError: Cannot launch sum_service_x64 locally. Reason: Timeout waiting for service to launch."

Immediately after this error is diplayed you have another error related to your firewall and port restrictions 

Communication finished with error 7 : Couldn't connect to server. Extended error 0
Please check whether the server is running or specified ports are blocked..

 

Please refer to the below article for the solution 

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0119164

FIX:1. Identify the PID (Process ID) for these Ports (63001 and 63002) using 

If Firewall restrictions are in place please remove them.

Secondly you can also run the SPP offline for updation of the drivers if your network requirement does not allow you to unblock the ports or firewall.

Please, check ports requirements in the article http://downloads.linux.hpe.com/repo/spp/2013.02.0_supspp_rhel6.4_x86_64/v16689560.htm and verify that there's no conflict.

Thank you

I am an HPE Employee