SUM startup failed

[ntllab]

Hello,

The latest version of SUM was executed to update the firmware and driver, but the following error occurs.

SERVER : DL360 Gen 9

OS : Windows 2016 Std.

***************************************************************************

SUM Execution Log

Build: 'SUM 8.5.0."54".abc6962.x64'
Time: 06-21-2020 03:27:30 ??'

***************************************************************************
*************************0.0.0.0 Messages Start*************************

[Information] 2020-06-21 ?? 3:27 -- Server: WAS
Current Directory: F:/packages.
[Information] 2020-06-21 ?? 3:27 -- Exit code : 9083, Exit Message : HTTP Server start failed
*************************0.0.0.0 Messages End*************************

What is mean code 9083?

[DeepakJajware]

Hello 

Thank you for contacting HPE Community Support team. 

Please Clarify the SPP Version you are trying to install. If possible please give me the link from where ypu have downloaded it. 

Secondly also clarify if it is a Custom SPP Image you created and trying to install. 

Are you running SUM through the launch_SUM.bat file found in the root folder of the SPP iso ? 

Have you been able to run SUM on your other servers ?

Please stop the windows firewall service and try again 

Thank you 

[ntllab]

Hello

Thank you for your reply.

Please Clarify the SPP Version you are trying to install. If possible please give me the link from where ypu have downloaded it. 

-> P26940_001_spp-2020.03.0-SPP2020030.2020_0319.22.iso

Secondly also clarify if it is a Custom SPP Image you created and trying to install. 

-> It is not custom SPP image

Are you running SUM through the launch_SUM.bat file found in the root folder of the SPP iso ? 

-> Yes.

Have you been able to run SUM on your other servers ?

-> Yes. (It runs fine on other servers.)

Please stop the windows firewall service and try again 

-> If I run it after stopping the firewall service, I get the same error.

The same error code 9083 is still logged.

[DeepakJajware]

Hello

Thank you for your response.

I recommend you to please Open a HPE Support Case for this issue as it needs high level technical investigation. 

You can log a new case, check the status / update details or raise a call back request on an already case using the link provided : HPE Support Case Manager

Regards

[ntllab · Accepted solution]

I found a solution.

It works by changing the defulat listener port by changing the port and ssl_port options.

[hajro]

Hello i have the  same Issue and I can*t  disable Firewall.

How to change the listener Port, can me somebody desribed, please?

[Sunitha_Mod]

Hello @hajro,

Thank you for posting! Since you have posted in an old topic and there is no response yet, I would recommend you create a new topic using the create "New Discussion" button, so the experts can check and guide you further.