Second Processor

[Ayman Altounji]

I have a machine that sees two processors on boot up and in the "inspect " utility but diagnostics only sees processor one. Whats wrong?

[Ayman Altounji]

First and foremost, the central question here is: Are you having a problem with Multiple processor support under the o/s? Keep in mind, the server diagnostics is DOS-based. In order to see multiple processors in a Networked Operating System such as NT 4.0, the HAL (Hardware Abstration Layer) has to be configured for Multiple Processor Support. DOS has no such capability. Also, what version of the server diagnostics are you using? Some of the earlier versions of the server diags did have problems with multiple processor machines. Make sure that you are using the latest version of the server diagnostics such as version 10.31A from smartstart 4.90. Also, my experience with multiple processor machines and running the server diagnostics is that even though both processors will initialize at POST, you will have to run the system configuration utility in advanced mode: (press control+A key from system configuration main menu) and edit APIC setting under Advanced Features Section under View or Edit details screen and set to "Full table mapped" in order to enable the second processor or it will remain disabled.