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09-30-2013 02:00 AM
09-30-2013 02:00 AM
Server HP ML350 G5 boot problem
Hi all,
After a power cut my server does not want to boot,
Problem description: When I switch on the server, the Smart Array controller can not be initialize. (Look pictures srv1, 2).
I get this error message.
1703-Slot 0 Drive Array Controller Failure (Controller self-test failure).
When I tried yesterday to create ADU report using smart start CD,the array configuration utility (ACU) did not detect my Smart Array E200i Controller. (Check images serv3, 4).
Picture serv5 = Smart Array Controller battery.
I got hints of HP support in Sweden to begin with update all the driver / firmware to the latest versions by SPP (Service Pack for Proliant).
*Know anyone what could be the problem on my server? And how can I resolve it?
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09-30-2013 03:03 AM
09-30-2013 03:03 AM
Re: Server HP ML350 G5 boot problem
Probably your BBWC (the piggy board on your motherbrd SPN 413486-001)(last picture) is died, but it can also be a motherboard problem. Good Luck.
You can exchange it without loss of data (configuration data is on motherboard but also on disks).
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09-30-2013 09:59 AM - edited 09-30-2013 10:02 AM
09-30-2013 09:59 AM - edited 09-30-2013 10:02 AM
Re: Server HP ML350 G5 boot problem
Hi there,
you could try few steps here:
- Power the server off.
- Remove the cache module (if possible).
- Power the server on.
- Watch the screen and determine whether the POST error messages still appear. Clear the NVRAM using system maintenance switch and observe if POST error messages still appear.
- in some cases, issue is resolved by replacing the battery-backed write cache (BBWC) module and battery pack assembly.
hope this helps,
cheers!
Ali
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