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Server HP ML350 G5 boot problem

alalqmawy
Occasional Visitor

Server HP ML350 G5 boot problem

Hi all,

 

After a power cut my server does not want to boot,

 

Problem description: When I switch on the server, the Smart Array controller can not be initialize. (Look pictures srv1, 2).

I get this error message.

1703-Slot 0 Drive Array Controller Failure (Controller self-test failure).

 

When I tried yesterday to create ADU report using smart start CD,the array configuration utility (ACU) did not detect my Smart Array E200i Controller. (Check images serv3, 4).

 

Picture serv5 = Smart Array Controller battery.

 

 I got hints of HP support in Sweden to begin with update all the driver / firmware to the latest versions by SPP (Service Pack for Proliant).

 

*Know anyone what could be the problem on my server? And how can I resolve it?

2 REPLIES
PZel
Valued Contributor

Re: Server HP ML350 G5 boot problem

Probably your BBWC (the piggy board on your motherbrd SPN 413486-001)(last picture)   is died, but it can also be a motherboard problem.  Good Luck.

 

You can exchange it without loss of data (configuration data is on motherboard but also on disks).

 

 

 

PZ
Ali
HPE Pro

Re: Server HP ML350 G5 boot problem

Hi there,

 

you could try few steps here:

 

  • Power the server off.
  • Remove the cache module (if possible).
  • Power the server on.
  • Watch the screen and determine whether the POST error messages still appear. Clear the NVRAM using system maintenance switch and observe if POST error messages still appear.
  • in some cases, issue is resolved by replacing the battery-backed write cache (BBWC) module and battery pack assembly.

 

 

 

hope this helps,

 

cheers!

Ali

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