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Server Update Manager 9.10B

 
Allen Huang_1
Frequent Advisor

Server Update Manager 9.10B

We have been trying to run the HP Server Update Manager 9.10B, which was downloaded from the HP website. Whenever we run it inside Windows Server 2008 R2 on the DL180G6 servers the software fails with a fatal error at the point it tries to install. If we boot off the DVD, the software just hangs at “Analyzing system...”.

Does anyone know how to make this software work? It seems pretty unstable and frustrating to work with so far.
5 REPLIES
Allen Huang_1
Frequent Advisor

Re: Server Update Manager 9.10B

Just to be clear, when we run the Server Update Manager 9.10B on Windows Server 2008 R2, if we choose firmware and software updates and just select the defaults for each step, the software dies with a fatal error when it starts the installation step.

We did do software only and was able to update just the tape drive driver without an issue, so itâ s not completely broken.
Michael Garner_1
Honored Contributor

Re: Server Update Manager 9.10B

Allen,
Is there anyway you could zip up the contents of the %TEMP%\hp_sum directory, remove any .bin and .exe files from the zip file and attach it to this post? This could lead us to understand what could be causing the problem.

Thanks.
WFHC-WI
Honored Contributor

Re: Server Update Manager 9.10B

hi Allen,

Check the log files here:

c:\CPQSYSTEM\hp\log\localhost

They may provide an answer.

good luck, if you appreciate the answers we appreciate the points!
Allen Huang_1
Frequent Advisor

Re: Server Update Manager 9.10B

Hi Michale, I canâ t find a directory named â hp_sumâ on the server.
Michael Garner_1
Honored Contributor

Re: Server Update Manager 9.10B

Allen,
You should be able to open Explorer and type %TEMP% in the path. From this directory, there should be a hp_sum subdirectory. If the %TEMP% doesn't work, the directory is normally something like c:\Users\Administrator\AppData\Local\Temp\1\hp_sum. If you are using a userid other than Administrator, just change out the name in the directory path. If you are using a remote desktop connection, the \1\ may be \2\ or another number as assigned by RDC.

Regards,
Michael