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Server blue screened after Faulty drive swapped

 
Russell_31
Occasional Contributor

Server blue screened after Faulty drive swapped

Hi,

I swapped out a faulty drive on a raid 5 configuration. Then it blue screened and I could not get it to boot. (messages indicating no boot information-windows recovery failed as it couldnt see a drive!)

In the end I removed the drive and booted up and select the option to repait the logical drive. This now has let me into windows....however I have only 3 drives now so if one fails I need to rebuild.
Question is why did this happen
And what do i need to do to get the replacment drive in and working.

I have attatehed the compaq log file

Many Thanks in advance
7 REPLIES
Terry Hutchings
Honored Contributor

Re: Server blue screened after Faulty drive swapped

According to MS KB article Q130801: http://support.microsoft.com/default.aspx?scid=kb;en-us;130801
this particular one is caused by 0xC000009C STATUS_DEVICE_DATA_ERROR, generally due to bad block on the drive. Since the drives are running off an array controller you should generally not be seeing errors about bad blocks. If you do, I suspect there could be something wrong with the controller.
The truth is out there, but I forgot the URL..
Ryan Goff
Valued Contributor

Re: Server blue screened after Faulty drive swapped

can you please attach an array diagnostics report?

Which server do you have?
What array controller are you using?
What firmware version of the controller?
How was the drive determined to be failed? Solid red led?
Flashing red led?

Please see:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_CN0769W

Array Diagnostics for Windows:
http://h18007.www1.hp.com/support/files/server/us/download/23024.html
Russell_31
Occasional Contributor

Re: Server blue screened after Faulty drive swapped

Its a Smart Array 532 Controller
Server is compaq proliamt Ml530 G2
Controller Firmware Rev: 2.36

I have attatched the file as requested. Thanks again for your help, our suppliers of the drive/server just said put it in again and see if it works :/!!
Raj_75
Regular Advisor

Re: Server blue screened after Faulty drive swapped

Try to get a new replacement drive and use that to replace the defective drive. Better not to use old replacement drive before confirming it is funcioning perfectly.

Ryan Goff
Valued Contributor

Re: Server blue screened after Faulty drive swapped

from the adu report it looks like there is a communication issue between the drives and the controller.

please power server down, reseat all drives and check both ends of the cabling going to the drive cage and check for bent pins etc...

it is possible you may have a bad cable or scsi backplane, but would be best to send in another ADU report after you do the above.

also please run firmware updates on the server if possible before sending in another adu report.

http://h18007.www1.hp.com/support/files/server/us/download/23331.html
Terry Hutchings
Honored Contributor

Re: Server blue screened after Faulty drive swapped

The ADU indicates there may be a backplane problem in the server.

All four drives attached to the 532 show as having failed at some point. You can see this in the report by searching on "last failure reason". Have you been reseating id 3? This drive shows as having failed yesterday due to a "hotplug event" (usually means someone pulled it out and put it back in).

Like Ryan said this is a communication problem. This could be resolved by updating firmware and reseating everything.
The truth is out there, but I forgot the URL..
Russell_31
Occasional Contributor

Re: Server blue screened after Faulty drive swapped

Okay i will reseat it all and report back