ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Server hangs at blinking cursor before reboot.

 
Ayman Altounji
Valued Contributor

Server hangs at blinking cursor before reboot.

Hello, I have a server issue that I cant seem to solve, I have a Compaq ProLiant 3000 (Piii 550 / Single CPU) with a SmartArray 431 (three 36 gig drives in Raid 1 + hot spare) and two dual nics (3131's) the system was built off smartstart 4.9 with windows 2000 server SP1 (sp1 already installed) everything works fine (including rebooting) until I install *anything* off the windows 2000 update site... after I do then the computer will not reboot. It starts to shutdown but at the point that the server should restart I get a blank screen and blinking cursor at the top left corner; with the only option of cycling the power on the server. I have rebuilt the server off the smartstart disk 7 times now... each time with different hardware changes ... all with the same result.

All the firmware is up-to-date and so are the drivers...

I'm all out of ideas, so if anyone out there can lend some advise; I'd really appreciate it.
13 REPLIES
Ayman Altounji
Valued Contributor

Re: Server hangs at blinking cursor before reboot.

I'd be curiuos to know if anyone has either gotten this problem fixed by Compaq or has figured out a work around to this. Every Proliant 3000 that we have installed Windows 2000 on has exhibited this problem (we have both the dual 300MHz and the dual 450MHz version). All of our servers have the current posted System ROMs and well as Remote Insight Lights Out Edition cards. We also have a DL380 that was recently converted to W2K, from NT4, that is doing this as well. All of these servers have been rebuild with SmartStart 5.0 and still have the same problem. We have had no problems with W2K on any of our other model Proliant servers.
Ayman Altounji
Valued Contributor

Re: Server hangs at blinking cursor before reboot.

I too have had the same problem since I upgraded to Win2k advanced server (same problem when I tried Win2k Server). I too have the latest bios. I have no remote management nor Insight Packages installed.

I am running SP2 with all latest patches.. Nothing I do has made a difference..

I strongly recommend Compaq come up with a solution if they wish to continue receiving our business.
Ayman Altounji
Valued Contributor

Re: Server hangs at blinking cursor before reboot.

Same here, I updated Win2k server with SP2 and and all the updates available on Microsoft's site. Shut down and reboot were working fine from prior to the Microsoft updates. Now I get the same blinking cursor in the upper left hand corner forcing me to power off and then back on to reboot.

Hope here is a fix for this soon
Ayman Altounji
Valued Contributor

Re: Server hangs at blinking cursor before reboot.

I think Compaq as disregarded this issue as unimportant, as it is an older server.. :(

I don't think I will recommend Compaq servers to our company any more.
Robert W. Smith_1
Occasional Advisor

Re: Server hangs at blinking cursor before reboot.

When I have time, I've been searching for an answer to this problem on my Compaq Proliant 3000 server for better than six months. It occurred after a server upgrade from NT to Win2K and patches to SP4. I did everything all in one sitting, so I really wasn't sure what caused it. Bacically, the server stopped shutting down all the way, I never got to "It is OK to shut turn off the computer now" (or what ever that exact message is). Rather, it just stopped at a blank screen with a blinking "-" in the upper left corner. I literally spent 20 hours over that 6 months searching knowlegebases on Compaq, Microsoft and the internet in general.
Finally, after using some creative key words I came across a Microsoft Knowlege Base article # 306942 (yes, I did say Microsoft-usually last place I look for an answer to anything) that suggested removing Media Player 7X components. I took it one step further and removed it totally, shut down to the "-" screen again, pulled the plug, restarted, and shut down again. It worked!. I almost fell off my chair...the Microsoft artical solved my problem.
I tried the few other ideas I found like replacing the CD driver and others similar. I didn't have the Easy CD creator software installed, so none of that applied. But I had the same problem they were describing.
I'm sure different things will work for different environments, but maybe this is something to try as it is not very invasive...
Jeremy Black
Frequent Advisor

Re: Server hangs at blinking cursor before reboot.

Hi... I have two Proliant 7000 servers that have the same problem... every time the servers are shut down, it never truly makes it... it stops at the black screen with the blinking cursor in the upper left part of the screen. The bios/support pack/service packs are all updated. Seems to be a problem with this model server since I have two that do the same thing. These servers only have the base Media Player, and I cannot uninstall that. Another article suggested disabling disk performance counters. That also did nothing. Suggestions?
Thanks...
Jeremy Black
Frequent Advisor

Re: Server hangs at blinking cursor before reboot.

Here is an update to mine, still no resolution:
The bios/support pack/service packs are all updated. Versions E40/6.4/4 respectively. I have moved all cards to the non-hotplug slots, and I have spent several hours on the phone with Compaq techs. We were able to reboot in safe mode, so they concluded it was software. I removed almost all software, like McAfee, but that did not do anything.
Please help!!
-Jeremy
Victor Pendlebury
Valued Contributor

Re: Server hangs at blinking cursor before reboot.

Hi

Have a look at this Article from Microsoft

Q228734

Even though this only specifies Windows NT, I know it applies to Windows 2000 : I have allready encountered this problem

Regards
Vic
Jeremy Black
Frequent Advisor

Re: Server hangs at blinking cursor before reboot.

Hi Vic, thanks for the response.
However, this article seems to apply to machines that encounter the blinking cursor on startup, when the computer tries to load the boot sector. My two machines have no problem booting... they have a problem shutting down, and thus they also have a problem rebooting. The black screen with blinking cursor comes up immediately after the "windows is shutting down" message. I recently applied an older version of the Compaq Support Pack (6.3) in an attempt to fix it, but this still did nothing. Thanks for any more help you may provide...
-Jeremy
yang lai
Occasional Visitor

Re: Server hangs at blinking cursor before reboot.

after following Robert S. sugestion on the "FIX" to this problem, my proliant 5500 are rebooting in windows 2000 SP4 again.

thanks
Jeremy Black
Frequent Advisor

Re: Server hangs at blinking cursor before reboot.

Hi... I still do not think that this fix applies to my situation, since my machine boots up fine... it is shutting down that is the problem. Besides, where can I get bcupdate.exe besides Microsoft support call? Also, this article says to boot from a NT floppy that contains bcupdate. W2k has no boot floppy, only setup disks. Suggestions? Thanks...
John_602
Advisor

Re: Server hangs at blinking cursor before reboot.

Jeremy,
I had the same problem with my a couple of my 7000 E40. The problem is with the IBM Tivoli Remote Control Driver. It is set to the primary instead of the default cirrus adapter. Disable Tivoli Remote control or try to remove Tivoli and reinstall.

Show me the money!!!
Jeremy Black
Frequent Advisor

Re: Server hangs at blinking cursor before reboot.

John.... that did it man!! Thanks!! I happen to be running Tivoli too, and I disabled the remote control service and it was able to reboot. At least I have narrowed it down now and will try and reinstall. Thanks for the help!