Server hangs with message "ASR Detected by System ROM",Automatic Server Recovery,Critical

[Ralph Hillger]

Dear HP's,

we have got a problem with a proliant server of one of our customer:
Daily the server crashes with the following error messages after unintended reboot:

"Blue Screen Trap (BugCheck, STOP: 0x0000001E (0x80000004, 0x8046ACF8, 0x00000000, 0x00000000))",Operating System,Critical,1,24.12.2003 01:51,24.12.2003 01:51
"Blue Screen Trap (BugCheck, STOP: 0x0000001E (0xC0000005, 0x4280CECA, 0x00000000, 0x4280CECA))",Operating System,Critical,1,24.12.2003 02:21,24.12.2003 02:21
"ASR Detected by System ROM",Automatic Server Recovery,Critical,1,24.12.2003 02:26,24.12.2003 02:26
"POST Error: A Critical Error occurred prior to this power-up",POST Messages,Caution,1,24.12.2003 02:26,24.12.2003 02:26

What could be the problem?

Short description of the environment:
MS Server 2000, SP4, Outlook2000client, PCanywhere V10.0, Oracle 9.2.01 (planned to install), Remedy ARSystem 5.12, active terminalserver.
Please see the informations about the server in the attatchment.

kind regards
Ralph Hillger
projectmanager

[Sunil Jerath]

Hello Ralph,
First thing you want to do is update the system bios to the latest one if you have not done it already.
Also make sure that the firmware of SA5300 is uptodate.
One suggestion, please uninstall PCAnywhere. Reapply the Video drivers(ATI) from our website for ML370G3. After the system comes back up normally then you can reload the PCANY. I did come accross some issues with Symantec and ATI drivers. Otherwise here is the link for debugging the STOP error:

http://www.microsoft.com/technet/treeview/default.asp?url=/TechNet/prodtechnol/windows2000serv/reskit/serverop/part4/sopch16.asp

Please let me know the outcome.

Regards,

[Ralph Hillger]

Hello Sunil,

thanks for Your answer.
I forwarded Your suggestions to the local sysop.
We will see what effect your suggestions have on monday next week.

kind regards
Ralph

[William M Dean]

You might also want to make sure that you are on SmartStart 6.4

Reprint of HP Customer Advisory:

CUSTOMER ADVISORY


EM030509_CW01 REVISION: 1
SYSTEM MANAGEMENT CONTROLLER DRIVER UPDATE REQUIRED To Prevent ``Bug Check: STOP 0x44`` Error When Running Windows 2000 Or Windows 2003 And Insight Management Agents

RELEASE DATE: June 2003

DESCRIPTION
A ProLiant server running any edition of Microsoft Windows 2000 or Microsoft Windows Server 2003 may blue screen at random with a "Bug Check: STOP 0x44, MULTIPLE_IRP_COMPLETE_REQUEST" error message when running any of the following ProLiant System Management Controller drivers when the hp Insight Management Agents for Windows 2000/Windows Server 2003 are installed:
* ProLiant iLO Advanced System Management Controller driver - CPQASM2.SYS
* ProLiant Advanced System Management Controller driver - CPQASM.SYS
Note: A stack dump will show CPQHLTH.DLL on the stack.
This issue most commonly occurs on ProLiant DL380 G3 and ProLiant ML370 G3 servers; however, the error may occur on other ProLiant servers running Microsoft Windows 2000 Server or Microsoft Windows Server 2003, with the hp Insight Management Agents for Windows 2000/Windows Server 2003 and any of the ProLiant System Management Controller drivers listed above.
Note: This error has not been observed on any ProLiant servers with processors operating at less than 2 GHz.
SCOPE
Any ProLiant server running any edition of Microsoft Windows 2000 Server or Microsoft Windows Server 2003 with any of the following loaded when the HP Insight Management Agents for Windows 2000/Windows Server 2003 are installed:
* ProLiant iLO Advanced System Management Controller driver - CPQASM2.SYS
* ProLiant Advanced System Management Controller driver - CPQASM.SYS
Note: This error has not been observed on any ProLiant servers with processors operating at less than 2 GHz.
RESOLUTION
To prevent the "Bug Check: STOP 0x44, MULTIPLE_IRP_COMPLETE_REQUEST" error message, upgrade the ProLiant System Management Controller drivers to the following versions:
ProLiant iLO Advanced System Management Controller Driver
Upgrade the hp ProLiant iLO Advanced System Management Controller Driver for Windows Server 2003 (CPQASM2.SYS) to Version 5.30.3718.0 (or later). Version 5.30.3718.0 is available for download as Smart Component CP003215 from the following URL and is also on SmartStart Release 6.30:
http://h18007.www1.hp.com/support/files/server/us/download/17076.html
Upgrade the ProLiant iLO Advanced System Management Controller Driver for Windows 2000 (CPQASM2.SYS) to version 5.30.2195.1B (or later). Version 5.30.2195.1B is available for download as Smart Component CP003670 from the following URL:
http://h18023.www1.hp.com/support/files/server/us/download/18301.html
hp ProLiant Advanced System Management Controller Driver
Upgrade the hp ProLiant Advanced System Management Controller Driver for Windows Server 2003 (CPQASM.SYS) to Version 5.30.3718.0 (or later). Version 5.30.3718.0 is available for download as Smart Component CP003216 from the following URL and is also on SmartStart Release 6.30:
http://h18007.www1.hp.com/support/files/server/us/download/17084.html
Upgrade the hp ProLiant Advanced System Management Controller Driver (CPQASM.SYS) for Windows 2000 to version 5.30.2195.1B (or later). Version 5.30.2195.1B is available for download as Smart Component CP003675 from the following URL:
http://h18023.www1.hp.com/support/files/server/us/download/18302.html
HARDWARE PLATFORMS AFFECTED: ProLiant 1850R, ProLiant 2500, ProLiant 2500R, ProLiant 3000, ProLiant 400, ProLiant 4500, ProLiant 4500R, ProLiant 5500, ProLiant 6000, ProLiant 6400R, ProLiant 6500, ProLiant 7000, ProLiant 800, ProLiant 8000, ProLiant 850, ProLiant 8500, ProLiant 850R, ProLiant CL1850, ProLiant CL380, ProLiant DL320, ProLiant DL320 G2, ProLiant DL360, ProLiant DL360 G2, ProLiant DL360 G3, ProLiant DL380, ProLiant DL380 G2, ProLiant DL380 G2 Packaged Cluster, ProLiant DL380 G3, ProLiant DL380 G3 Packaged Cluster, ProLiant DL560, ProLiant DL580, ProLiant DL580 G2, ProLiant DL740, ProLiant DL760, ProLiant DL760 G2, ProLiant ML310, ProLiant ML330, ProLiant ML330 G2, ProLiant ML330 G3, ProLiant ML330e, ProLiant ML350, ProLiant ML350 G2, ProLiant ML350 G3, ProLiant ML370, ProLiant ML370 G2, ProLiant ML370 G3, ProLiant ML530, ProLiant ML530 G2, ProLiant ML570, ProLiant ML570 G2, ProLiant ML750
COMPONENTS AFFECTED: Non-hardware specific
OPERATING SYSTEMS AFFECTED: Microsoft (Windows 2000 Advanced Server, Windows 2000 Datacenter, Windows 2000 Server, Windows Server 2003 Datacenter Edition, Windows Server 2003 Enterprise Edition, Windows Server 2003 Standard Edition, Windows Server 2003 Web Edition)
SOFTWARE AFFECTED: Management Agents (All versions)