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Server locks up every morning

 
Ayman Altounji
Valued Contributor

Server locks up every morning

I just installed a new ML-370 at a customer's site. We configured it in our office with no problems over several weeks. We installed it onsite Friday and worked on it all day Friday, Saturday, and Sunday without a hiccup.

Monday morning, the customer reported that no one was able to log on. I had him try pinging the server and the Internet gateway from a Windows 98 workstation, but did not get a response from either. The server was completely locked up -- no response to mouse or keyboard. We power-cycled the server, it started normally, and worked for a while -- then locked up again around 10:00 or 11:00. After another restart, it ran for the rest of the day without problems. However, this morning it was locked up again.

The server is an ML-370, PIII 733 MHz, 128MB RAM, 4x18GB hard drives w/ no RAID card (mirroring C:, D:, and E: partitions using W2K's fault tolerance). The internal 20/40 GB DAT drive has not been configured yet. The onboard NIC is connected to an Intel 460t 24-port Ethernet switch. Power protection is provided by a new MinuteMan 420 UPS, but a UPS interface cable has not been connected.
20 REPLIES
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Follow up to yesterday's message -- the server was locked up again this morning. The clock showed 1:23 AM. After it was restarted, I checked the System Event Log and found there were no events in the log between 1:12:46 and 8:15:46 AM this morning (the server was restarted a few minutes after 8:00 AM). This morning, however, the mouse moved and the Caps, Scroll, and Num Lock lights did toggle when the respective key was pressed. The server also responded to pings by IP address and by name from the Proxy server.

I checked the Perf Mon log I started last night. There was nothing strange about the parameters I was logging at either 1:12 AM or 1:23 AM -- Total Processor % was between 0.5% and 2.5%, and IP Datagrams/second were between 5 and 30 all night long, with no particular peaks on either parameter.

--spurlock--
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Oops -- I just realized the logs are in GMT, not Central Standard Time. The log entries stopped at 7:23 AM GMT, or 1:23 AM -- the same time frozen on the Taskbar clock. Looking at the Perf Mon data again, I can see that at 1:00 AM, the Processor Interrupts/second jump from around 75 to over 300, and CPU utilization jumps from 0.5-2.5% to 23%. At 1:06, the CPU utilization dropped back to between 2 and 5%, but the Interrupts/second stayed at over 300 right up to where the log ended at 1:23 AM.

The server has frozen up two more times this morning since 9:00 AM. I did not have monitoring configured when it did, but I'm going to configure my Perf log to restart whenever the server does.

--spurlock--
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

I am getting a similar problem with one of our servers. Does the system console screen stay blue (not Blue Screen of Death) without displaying the "Press Carl At ... etc " screen?

I am trying to isolate what software is causing it but constant monitoring is showing nothing exceptional.....
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Er...that should of course say "Ctrl, Alt", spell checking thingy got in the way!!!
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

I've been looking through Compaq and Microsoft for a hint about this and have come across this in Microsoft's Kb - see Q263627 Computer May Hang with Object Auditing Enabled.

It appears to be a post-SP1 fix (or pre-SP2 depending how you read it!!).

There are also issues relating to the SCSI port locking Win2K, Q275620

Try these.

Matthew
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Light at the end of the tunnel? After multiple calls to Compaq and Microsoft and replacement of the motherboard and RAM, I tracked the trigger overnight as being due to Exchange maintenance firing off at 1:00 AM. I reinstalled Exchange last Friday, but that didn't make a difference.

However, I think I may have traced the problem to a problem with one of the hard drives used for the mirrored D: partition. I used Exchange Optimizer to move the Private database from D: to E:, then tried running the Exchange maintenance at the next possible quarter-hour. It took over an hour, but the maintenance completed for the first time since the Private database was created a month ago. I scheduled another online maintenance for this morning, and the server has not crashed yet.

While I'm on my soapbox, I would like to say that I am very disappointed in the apparent lack of response from Compaq technicians to my original postings in this forum. I would expect that a company that hosts such a forum on their Website would have their techs review the postings, even if the best suggestion is "Call Microsoft."
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Right on spur lock. I've run across several posts with my exact problem but none of them have definitive responses from Compaq. My only choice is to call which costs me time and Compaq money. I don't get it.
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Spurlock, "You the Man", we are having the exact same problem as you, same server, same OS and Exchange 5.5. We are going to try and move our Priv data base using Exchange Optimizer. The one difference we have compared to you is we don't have mirroring on the drives. As well I agree with your critisim on both support counts. Also are you running all of the Compaq Management tools, we are wondering if that was an issue as well?By the way had the same time issue with Pref Monitor and GMT.If this works you have saved me alot of grief. Thanks.
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Hi all

We are also having the same problem. I am keen to know from Johnny_Mac what happened as we are not using any Raid at the moment, and if it was sorted out We are also running a Compaq ML370, Dual I III 866 256 BB RAM 2X 18.2 SCSI He's and Win2k Server and Exchange 5.5 SP3 I will also try and move the Priv.edb and see what happens
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Matthew,
We have just installed an ML370 and we are having the same problem with the blue screen (not the death one). It is random. Maybe we can compare notes and find out the common thread. Thanks for the two I notes. The scsiport one maybe an issue. Please mail me at gold@pcprofessional.com.

Thanks

Brian
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Hi
Brian I was wondering have you found a solution to this problem what would solve it?

Thanks
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

I have not found a solution as of yet. It is starting to point towards a printer issue. It seems to blue screen(not death) when someone is printing.
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

We are trying to answer all questions however, this forum was intended for exactly what you are now doing... helping each other. We will attempt to help whenever possible but can not guarantee a response to all issues.
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Finally an answer to this problem. I have been wrestling with the server hanging every morning for the past 2 weeks. It took me a week to find out that it was the Exchange IS Maintenance causing the issue, then another week to research and try different fixes that I think I have found. I am going to try and move the Information Store. Great find. This is one Etch that is going home a happy camper tonight.
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Addendum to previous post:

I am running Win2K SP1, Exchange 5.5 SP 4 on an ML370, 1 GB Memory, 2 ? 9 GB HD (Drive C: 4 GB, Drive D: 14 GB (spanning)).

I currently have ALL of Exchange files on my D drive. So I will not be able to move my Private and Public databases off the D drive. But, what I am wondering is?maybe the problem has to do with having the databases on the same drive as the logs? Spurlock?could this possible have been the issue in your case and by moving your Private database you got it off the drives with the logs? Just throwing out suggestions to find the direct cause of this problem.
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Hears one for ay , vie 2 ml370s both dual p3 933s and both with gig of ram, 1 has a compaq 50/100 it drive and 3x36 gig drives in raid 5 other is same but with 3x18 gig drives. The 3x18 is running win2k exchange2k, proxy and zetafax, this runs fine the other one seems to slow down and lock up every 3 crs, on this is win2k and veritas 8.5 and mcafees TVD, what happens is i run around the depts , solving probs and use terminal client to get in and alter any settings ie permissions etc, on the occasion when it locks i usually find this when i try goto properties on the selected shared drive ie w, i get error unable to access drive out of resources or disk space, even though ive got 1 gig free on sys and 60 gig on data. i then go down and look at the server and find i can move the mouse but i cant view the event log , or the start menu and eventually it stops, forceing reboot, ive removed terminal client and it still happend, thinking i was stealing resources from somewhere. This afternoon it locked 3 times and the last straw i stopped all TVD services, hopeing that tomm when i return it will be ok, can anyone throw any light on this , could this be a hardware fault??????????????, or software, aged old question i know.

thanks guys
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

We are having a similar problem. We run an ML370, 640MB RAM, two 18GB drives with no mirroring (yet). We are running W2K with Exchange 2000 on this box, and we just recently moved our private information store from one drive to the other. As soon as we did that, the server began dying every morning during the online defragmentation of Exchange's private information store. We have since tried to move logs and data to the same drive (same problem), divide them several ways between the two drives, but nothing seems to work.

Has anyone tried moving their Exchange installation to a different server type?
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

I should add that we can run an offline defrag of the private info store just fine (using Eseutil). We didn't have this problem before moving Exchange to the ML370.
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Hi Same I can also run an offline defrag with eseutil but i ran out of disk space. still trying to figure it out. If any one has found an answer please leave a post here thanks very much

Q
Ayman Altounji
Valued Contributor

Re: Server locks up every morning

Hi

Finally Sorted it Out!!! Installed Support Paq 5.10B and ROMPaq Firmware Upgrade 4.08A and When the IS Maintenance ran No Lock up!!!!