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Server overheating, shutting down, but not logging a call

 
A.W.R
Frequent Advisor

Server overheating, shutting down, but not logging a call

We have many HPE DL380/Apollo servers.

One of these servers forsome reason overheated, and shutdown.

It did not log a call though IRS. When we queried this behaviour we were informed that server overheating is not a “fault”?

Please can you clarify if this is correct, or is there some way to get the server to log a fault when this happens.

We actually picked it up, through Infosight. But it also did not notify anybody. 

Any suggestions appreciated.

Kind regards

Andrew

1 REPLY 1
Vijay10
Occasional Advisor

Re: Server overheating, shutting down, but not logging a call

Hi Andrew,

Insight RS monitors hardware for hard failures from a major component on the hardware such as CPU, disk, memory, and power supply etc.., and these will trigger a service events.

please go through with below link Page# 55 for list of actionable events by IRS:

https://support.hpe.com/hpsc/doc/public/display?docId=c03508827

IRS will not log auto event for Device over heating, and shutdown.

Regards,

Vijay

 

I am a HPE Employee