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Smart Array 532 Controller Card failure

 
Satheesh Anirudhan
Occasional Visitor

Smart Array 532 Controller Card failure

Hi All,

am using the Hp ML 350 G2 servers in our 9 branches . Two of it we face problem with Smart Array Cards,it's not detecting in the booting . whn i changed with new smart array card it sounds to be working fine .

But i would like to know the reson for failure of these cards . Anybody knows about it or faces it before plz let me know

Thank You !!!

5 REPLIES
Marco_Guillen
Occasional Advisor

Re: Smart Array 532 Controller Card failure

If its a brand new server sometimes you need to reseat the SA or the Backplane, another option is that the card was DOA(Death on arrival)
Ask me, and trust my answers lol
RaMpaNTe
Trusted Contributor

Re: Smart Array 532 Controller Card failure

Hello, before doing anything further, like replacing the card you can try with a few but simple troubleshooting steps, for example you can Download and run the latest FW maintenance CD and have it to upgrade all the FW in your server, you can try different slot locations and reseating the backplane and cables. Thanks

FW CD
http://h18023.www1.hp.com/support/files/server/us/download/24777.html

All SW and drivers for your server W2K
http://h18023.www1.hp.com/support/files/server/us/locate/20_2588.html

All SW and drivers for your server W2K3
http://h18023.www1.hp.com/support/files/server/us/locate/69_2588.html

Cheers
You heve a question... I have an aswer!!!
Satheesh Anirudhan
Occasional Visitor

Re: Smart Array 532 Controller Card failure

Hi RaMpaNTe,

Thank you !!!

We are have live programs in HDD, if we upgrade the Firmware, did it make any interruptions happens in the programs.


Thank you
Satheesh
sandeep_raman
Honored Contributor

Re: Smart Array 532 Controller Card failure

Hello Satheesh,

Disk firmware is offline version.
So the programs would'nt be running.

SRH
Terry Hutchings
Honored Contributor

Re: Smart Array 532 Controller Card failure

Do both of the controllers do the same thing (not being detected during POST)? If there are 2 with the same problem I would suspect either something having to do with maintenance taking place (firmware updates or something similar) or a possible power problem. Are both the servers with the problem running off of conditioned power?
The truth is out there, but I forgot the URL..