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Smart Array 5i error: 17XX-Controller in lock up state

 
Yegor
Occasional Visitor

Smart Array 5i error: 17XX-Controller in lock up state

Hello.
I have a problem with Dl360 G3 server. The process of Smart Array 5i (onboard) initialization fails at every start. Error: 17XX-Controller in lock up state (Controller is disabled until this problem is resolved).
Cache module is not installed on system board.
Image file (JPEG)located in enclosure.
HELP!!!
11 REPLIES
Rajashekar Chintakunta
Honored Contributor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Hi Yegor,

Update the SA-5i firmware to the latest revision. If this action does not resolve the issue, then replace the Systemboard.

Regards,
Raj.
sandeep_raman
Honored Contributor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Hello Yegor,

Replace the system board since 5i is integrated to the board.

SRH
sandeep_raman
Honored Contributor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Oops,did'nt refresh the page,sorry for the double post.
Yegor
Occasional Visitor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Hi!
I can't upgrade firmware because this device locked (not detected by firmware CD manager).
System board, SCSI backplane and others were replaced.
But problem still remain.
The process of system component replacement is active now, but doesn't solve my problem.
I send a letteк to HP Experts and ... nothing.
Unobvious situation...
Rajashekar Chintakunta
Honored Contributor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Hi Yegor,

If the issue exists even after the Systemboard and backplane is replaced try the following and check it helps:

1. Turn off the server and remove all Hdds.

2. Disconnect the cables from the Onboard SCSI port to the SCSI Back plane.

3. In SW2 - Maintenance Switches(8-switches) turn on the S6 switch.

4. Start the server it should clear the previous cmos settings. Check if the error still exists. If error still exists replace board again.

5. If error does not exists, shutdown the server, ensure that the SCSI backplane is seated properly and reseat the SCSI cables on the backplane(Simplex board) and the SCSI cables from the system board to the SCSI backplane.

6. Restart the server, if the error comes up should be issue with backplane. Replace it.

7. If no errors connect the Hdds and check if it boots to desktop.

Regards,
Raj.
Yegor
Occasional Visitor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Sorry.
But...
In detail.
All my manimulations processed in minimal configuration:
1. Without HDD and SCSI backplane.
2. With one Power Supply only.
3. Without Removable Devices (FDD,CD).
4. There are no cache module and BBWE (!!!).
5. With Two Xeons and Two modules of ECC RAM.
The all listed components were replaced during maintence process (repairing).
I execute all recommended actions (using S6 switch too).
So?
sandeep_raman
Honored Contributor

Re: Smart Array 5i error: 17XX-Controller in lock up state

You are unlucky Yegor :-P. See if you can get a server swap.

SRH
sandeep_raman
Honored Contributor

Re: Smart Array 5i error: 17XX-Controller in lock up state

There's hardly anyhing one can do on such stubborn servers. :-}

SRH

Yegor
Occasional Visitor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Ha-Ha...
It doesn't solve my problem.
Very funny...
This server travel between many of my co-workers, I'm THE LAST who try to repair it.
So?
Have you any constructive solutions?
No?
To my mind, I must replace all components except server case (there are no spare p/n).
But...
I'm not sure that it is the best way.
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Robert Demmer_1
Esteemed Contributor

Re: Smart Array 5i error: 17XX-Controller in lock up state

hi,

do you have another dl360g3 in your company - can you exchange temporarily the harddisks or can you insert another raidcontroller like a sa532?
Can you start with smartstart cd? Can you then execute adu?

hth

robert

Yegor
Occasional Visitor

Re: Smart Array 5i error: 17XX-Controller in lock up state

Hello.
I do not have another DL360 G3, but i have most components (system board, power supply, power supply backplane, pci riser, two CPU, two memory Modules, fan kit, front panal with fans).
In my situation I can boot Smart Start or HP Firmware CD, but it doesn't matter - there are no utilsthat can detect Smart Array 5i (onboard).
There are no SCSI disk installed.
See upper messages.
Thanks.