Smart Array 5i firmware update

[Markus Dittmann]

Hi,

trying to update firmware of SmartArray 5i controller from 1.72 to 2.76. Getting folowing error:

Entry Details
Severity Error
Date / Time 23.10.2008 14:53:11
Message Smart Component, cp009289.exe, failed to install with status 0.
Additional Data
---------------------------------------------------------------------------
Setup Session Beginning 23.10.2008 - 14:53:07
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent

Name: Online ROM Flash Component for Windows - Smart Array 5i
and SA-532
New Version: 2.76

Beginning Silent Session...

The software is installed but is not up to date.

Current Version:
Product ID 0E114080, Version 1.72: 1 found

An Array Controller ROM is not up to date


- the component will be updated to the new version

ERROR - ROM Flash failed, rc=31

ERROR - ROM Flash failed, rc=31

ERROR - ROM Flash failed, rc=31

ERROR - ROM Flash failed, rc=31

ERROR - ROM Flash failed, rc=31

ERROR - ROM Flash failed, rc=31

Failed: Slot 0, Product ID 0x0E114080, Version 1.72: 31

The operation was not successful.

---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------


Hope somebody can help.
Couldn't find anything searching the forum.

Thanks,

Markus

[Mark Matthews]

Hi Markus,

How are you updating it?
Through the OS (ie Online Update?)

Have you tried making a FW Update CD and doing it from that?

Thanks
Mark...

[Markus Dittmann]

Hi Mark,

thanks for your reply!

First I tried the Firmware Maintanance CD's 7.50 and 8.20. Then I used the "Online ROM Flash Component for Windows - Smart Array 5i and SA-532 Version 2.76" cp009289.exe.

The SmartArray 5i is an embedded part of a ProLiant DL380 G2. I tried also lower versions of the firmware, all with the same error result.

Thanks,
Markus

[Markus Dittmann]

Hello all,

in the meantime the controller got defective and HP replaced it. With the new controller everything is running normal.

Greetings
Markus