Smart Array 6400

[Brian_Murdoch]

Jane,

Be aware of what I mentioned earlier, that firmware versions prior to V2.32 may require that you update the drivers first. If you are running Windows 2000 I would suggest updating the drivers with the software CD or downloading the Product Support Pack (PSP) from here. I don't know it its the cosmetic changed from Compaq to HP labeled products that cause an issue with Plug-and-Play after the device name has changed but there can be issues so update the drivers to accommodate this first.

The PSP for Windows 2000 can be downloaded from here.
http://h18023.www1.hp.com/support/files/server/us/download/21282.html


If you need an alternative PSP for your server model then go here and select your details from the dropdown boxes to get the correct kits.

http://h18023.www1.hp.com/support/files/server/us/

Regards,

Brian

[john_347]

Hi All

Many thanks for your assistance, We are at 2.34 and still getting problems we may try to apply the firmware upgrade again.

Many thanks again

John

[alwayslearning]

Hi John,

I had to reboot twice before the problem went away.

Have you done that?

Jane

[john_347]

Hi Jane

We'll give that a bash as well, Don't think we did it the first time round, But thanks for the input.

regards

John

[IAN CHAN]

We have a SA6404 in a DL380 G3. We have update both the driver and the firmware to no avail. The battery was replaced by HP once.

Does anyone have a definative solution to this problem???

Has anyone experienced data corruption due to this?? One of our Oracle tables got corrupted and we suspect it could be a disk/controller related problem.

Thanks in advance for any suggestions.

Ian

[Brian_Murdoch]

Ian,

Run the Array Diagnostic Utility (ADU) and check the output for the Array Accelerator Status.

Example:-
ACCELERATOR STATUS:

Logical Drive Disable Map: 0xfffffffd
Read Cache Size: 64 MBytes
Posted Write Size: 64 MBytes
Disable Flag: 0x00
Status: 0x00000002
Disable Code: 0x0001
Total Memory Size: 128 MBytes
Battery Count: 2
Battery Status: 0x0002
Parity Read Errors: 0000
Parity Write Errors: 0000
Error Log: N/A
Failed Batteries: 0x0001
Board Present: Yes
Accelerator Failure Map: 0x00000000
Max Error Log Entries: 16
NVRAM Load Status: 0x00
Memory Size Shift Factor: 0x0a
Non Battery Backed Memory: 0 MBytes
Memory State: 0x00

"Battery Status" values 0x0000, 0x0001 and 0x0002 for extended periods of time (more than 5 hours) may represent problem with batteries. Value 0x0003 is normal (good)

"Failed Batteries" value 0x0001, 0x0002 and 0x0003 indicate battery problems. Value 0x0000 is normal (good)
"Failed Batteries"=0x001 =BBWC Battery
"Failed Batteries"=0x002 =Controller Battery
"Failed Batteries"=0x003 =Both (BBWC + Controller)

The BBWC and Controller batteries have the same HP spare part number which is 307132-001. If in doubt, get both replaced.

Windows Online ADU can be downloaded from here.

http://h18023.www1.hp.com/support/files/server/us/download/22912.html

You can generate a report from the ADU (Report.TXT) and attach it as a reply if you want your details confirmed.

I hope this helps.

Brian

[VPATIL]

Hi,

I have checked by replacing both the batteries but still getting below error, Kindly help...

ACCELERATOR STATUS:
Logical Drive Disable Map: 0x00000000
Read Cache Size: 56 MBytes
Posted Write Size: 56 MBytes
Disable Flag: 0x00
Status: 0x00000002
Disable Code: 0x0001
Total Memory Size: 112 MBytes
Battery Count: 2
Battery Status: 0x0001
Parity Read Errors: 0000
Parity Write Errors: 0000
Error Log: N/A
Failed Batteries: 0x0002
Board Present: Yes
Accelerator Failure Map: 0x00000000
Max Error Log Entries: 32
NVRAM Load Status: 0x11
Memory Size Shift Factor: 0x0a
Non Battery Backed Memory: 0 MBytes
Memory State: 0x00