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Smart Array 6400

john_347
Regular Advisor

Smart Array 6400

Hi all,

We have a smart array 6400 that keeps giving us a cache battery alert. we have changed the battery, array controller and installed the firmware update to get rid of this message.. but to no avail.

Its now happening on another 6400 controller Is anybody else having problems like us ??.. we have a few of these controllers, and I'm being to wonder if we should scrap them.

Any help gratefully received

regards

john
16 REPLIES
Oleg Koroz
Honored Contributor
Brian_Murdoch
Honored Contributor

Re: Smart Array 6400

Hi John,

Previous firmware versions like 2.32 did not resolve the issue but 2.34 does.

As KOV has suggested -update to 2.34.

Regards,

Brian
Ivajlo Yanakiev
Respected Contributor

Re: Smart Array 6400

I have same problem.
Install lastest frimware
alwayslearning
Occasional Visitor

Re: Smart Array 6400

Hi All,

Have you had any luck with this? I am having the same problem with my machine with server 2000 OS. It says that i have to upgrade disk drive firmware version before applying this one.. how do i find out what disk drive version i have? and whether there is a new version available?

Thanks a mil,

Brian_Murdoch
Honored Contributor

Re: Smart Array 6400

Hi,

You can use the Firmware Maintenance CD to boot the server and apply the firmware needed for the disks. You can be selective and only choose to update the disks rather than all the hardware it finds which needs an update. The Firmware Maintenance CD ISO image along with Smartstart and Management 7.20 CD images can be downloaded free of charge from here.

http://h18006.www1.hp.com/products/servers/management/smartstart/

If the current firmware on the 6400 is earlier than 2.32 you may also require the operating system drivers to be updated in advance of the 6400 controller firmware update. There have been some Stop 0X0000007B errors reported in Windows 2000 if the driver isn't updated first.

I hope this helps.

Brian
alwayslearning
Occasional Visitor

Re: Smart Array 6400

Thanks a lot for you help.. Can you let me know how I can find out the current version of the firmware for the controller?
Brian_Murdoch
Honored Contributor

Re: Smart Array 6400

Look in C:\COMPAQ\SURVEY for the SURVEY.TXT file. This will list all of your current hardware (+) sign against what it finds and (-) sign against previously installed kit.

This will give you an idea at least.

The firmware of the SA6400 will be listed against the logical drives since they are controlled by the SA6400. The individual disk drives will have their respective firmware against them (Something like HP04).

Each disk model will also be listed e.g 36Gb hotplug may be something like BD036XXXXXX.

I hope this helps.

Brian
Brian_Murdoch
Honored Contributor

Re: Smart Array 6400

Hi,

I forgot to mention the obvious.
Run the Array Configuration Utility (ACU) or ACUXE -Web Based and look at the controller and disk details from there.

For the disks you can change the view from LOGICAL to PHYSICAL. This will list all the logical drive members. You can then view the detail on individual disks.

Regards,

Brian
alwayslearning
Occasional Visitor

Re: Smart Array 6400

Brian,

Thanks so much for your prompt reply. I found the controller version in the web based ACU under "More information". Its version 1.58.. so an upgrade to v2.4 is well due. I also found the disk model in that file path you provided.

Thanks again..

Jane.
Brian_Murdoch
Honored Contributor

Re: Smart Array 6400

Jane,

Be aware of what I mentioned earlier, that firmware versions prior to V2.32 may require that you update the drivers first. If you are running Windows 2000 I would suggest updating the drivers with the software CD or downloading the Product Support Pack (PSP) from here. I don't know it its the cosmetic changed from Compaq to HP labeled products that cause an issue with Plug-and-Play after the device name has changed but there can be issues so update the drivers to accommodate this first.

The PSP for Windows 2000 can be downloaded from here.
http://h18023.www1.hp.com/support/files/server/us/download/21282.html


If you need an alternative PSP for your server model then go here and select your details from the dropdown boxes to get the correct kits.

http://h18023.www1.hp.com/support/files/server/us/

Regards,

Brian
john_347
Regular Advisor

Re: Smart Array 6400

Hi All

Many thanks for your assistance, We are at 2.34 and still getting problems we may try to apply the firmware upgrade again.

Many thanks again

John
alwayslearning
Occasional Visitor

Re: Smart Array 6400

Hi John,

I had to reboot twice before the problem went away.

Have you done that?

Jane
john_347
Regular Advisor

Re: Smart Array 6400

Hi Jane

We'll give that a bash as well, Don't think we did it the first time round, But thanks for the input.

regards

John
IAN CHAN
Occasional Contributor

Re: Smart Array 6400

We have a SA6404 in a DL380 G3. We have update both the driver and the firmware to no avail. The battery was replaced by HP once.

Does anyone have a definative solution to this problem???

Has anyone experienced data corruption due to this?? One of our Oracle tables got corrupted and we suspect it could be a disk/controller related problem.

Thanks in advance for any suggestions.

Ian
Brian_Murdoch
Honored Contributor

Re: Smart Array 6400

Ian,

Run the Array Diagnostic Utility (ADU) and check the output for the Array Accelerator Status.

Example:-
ACCELERATOR STATUS:

Logical Drive Disable Map: 0xfffffffd
Read Cache Size: 64 MBytes
Posted Write Size: 64 MBytes
Disable Flag: 0x00
Status: 0x00000002
Disable Code: 0x0001
Total Memory Size: 128 MBytes
Battery Count: 2
Battery Status: 0x0002
Parity Read Errors: 0000
Parity Write Errors: 0000
Error Log: N/A
Failed Batteries: 0x0001
Board Present: Yes
Accelerator Failure Map: 0x00000000
Max Error Log Entries: 16
NVRAM Load Status: 0x00
Memory Size Shift Factor: 0x0a
Non Battery Backed Memory: 0 MBytes
Memory State: 0x00

"Battery Status" values 0x0000, 0x0001 and 0x0002 for extended periods of time (more than 5 hours) may represent problem with batteries. Value 0x0003 is normal (good)

"Failed Batteries" value 0x0001, 0x0002 and 0x0003 indicate battery problems. Value 0x0000 is normal (good)
"Failed Batteries"=0x001 =BBWC Battery
"Failed Batteries"=0x002 =Controller Battery
"Failed Batteries"=0x003 =Both (BBWC + Controller)

The BBWC and Controller batteries have the same HP spare part number which is 307132-001. If in doubt, get both replaced.

Windows Online ADU can be downloaded from here.

http://h18023.www1.hp.com/support/files/server/us/download/22912.html

You can generate a report from the ADU (Report.TXT) and attach it as a reply if you want your details confirmed.

I hope this helps.

Brian
VPATIL
Occasional Visitor

Re: Smart Array 6400

Hi,

 

I have checked by replacing both the batteries but still getting below error, Kindly help...

 

ACCELERATOR STATUS:
Logical Drive Disable Map: 0x00000000
Read Cache Size: 56 MBytes
Posted Write Size: 56 MBytes
Disable Flag: 0x00
Status: 0x00000002
Disable Code: 0x0001
Total Memory Size: 112 MBytes
Battery Count: 2
Battery Status: 0x0001
Parity Read Errors: 0000
Parity Write Errors: 0000
Error Log: N/A
Failed Batteries: 0x0002
Board Present: Yes
Accelerator Failure Map: 0x00000000
Max Error Log Entries: 32
NVRAM Load Status: 0x11
Memory Size Shift Factor: 0x0a
Non Battery Backed Memory: 0 MBytes
Memory State: 0x00