Smart Array 6i Controller FW V2.80 Error 1734: Incorrect SCSI ID

[Roland Friedwagner]

Dir Ladies and Gentlemen,

Upgradeing Smart Array 6i Controller Firmware to current Release 2.80 I got this Error after Reboot:

1734-Stot 0 Drive Array Disk Drive(s) Responding to Incorrect SCSI ID
Back up data, Replace faulty drive, Reconfigure array and Restore
SCSI Port 1: SCSI ID 4

The Server is a DL380G4 Highperformance Model (includes two SCSI Channels to Disk Drives).

After Downgrade to Version 2.76 all is fine again.

Controller Smart Array 6i in Slot 0
Bus Interface: PCI
Slot: 0
Cache serialnumber: P75B20B9SQY7MD
RAID 6 (ADG) Status: Disabled
Controller Status: OK
Chassis Slot: 1
Hardware Revision: Rev B
Firmware Version: 2.76
Rebuild Priority: Low
Expand Priority: Low
Surface Scan Delay: 15 sec
Cache Board Present: True
Cache Status: OK
Accelerator Ratio: 50/50 (read/write)
Total Cache Size: 192 MB
Battery Pack Count: 1
Battery Status: OK

I did manage to retreive Array Diagnostics Utility Output for both Firmwares and made Fotos from Console Output and Array Lights. Find these attached.

Does anyone have similar experience with Firmware 2.80 ?

Kind Regards,
Roland

[Daniel Leblanc]

Hy Roland,

Well all my servers are manage with HP Insight 5.1 sp1, with VCA, it all automatic but never got the release yet for this version,may be they got it out to soon?

All my system that have that smart array is at version 2.76.

It was there it seems HP remove it :http://64.233.167.104/search?q=cache:2HOLXH0q6goJ:h18000.www1.hp.com/support/files/server/us/download/27855.html+smart+array+firmware+2.80&hl=fr&ct=clnk&cd=1&gl=ca

it seem to be only in the cache of google,
http://h18000.www1.hp.com/support/files/server/us/download/27855.html
now it not responding may be on error or it been removed

Dan

[Roland Friedwagner]

Dear Dan,

thank you for your Info.
I know that 2.76 is provided with the latest Firmware Maintenance CD Version 7.90.

But the Current Release as provided via HP Support on there Homepage is 2.80. I just checked it again, it is still there
http://h18023.www1.hp.com/support/files/server/us/locate/69_5561.html#43

:-(I hope this buggy version is not on the upcoming FW/SmartStart 8 Release)

Kind Regards,
Roland

[KarloChacon]

hi Roland Friedwagner

leave the firmware in 2.76 don't update to 2.80 (which is available at HP.com) but when is used shows that information 1734 POST Error.

so wait for a fix in the next firmware update for 6i controller


regards

[Joe Hegyi_1]

I'm seeing the same thing on a SA642 with 2.80. Was having another issue which is why the F/W got updated. Anyone noticed any issues caused by this, or is it just one of those "annoyance" problems?

[Roland Friedwagner]

The Problem on our site is that only DL380R4, with gets there Motherboards exchanged, have the problem.
Old MoBos (from 2004) do not show up this error with 2.80
Maybe it has something to do with Hardware Revisions (concerning the SA6i all of them show up Rev B).

Kind Regards,
Roland

[Joshua Small_2]

We purchase Care Packs with servers which allegedly mean HP provide support for them. I logged a case over this case issue.

I called back 14 hours later after not getting a callback, and was advised that HP's official position is that firmware updates should only ever be done under direct guidance of an HP technician, preferably by them.
Anyone that applies an update without HP support on the phone accepts he will likely lose his data.

It's a funny position, given that I called about a failed hard drive not long ago, and HP wouldn't replace it because the firmware was one revision back, and they felt if I'd been "looking after my serve appropriately" I would have applied the update myself as soon as it came out.

I had asked to speak to a manager, but was advised HP technicians work on their own and do not have managers.

I'd love to see a solution to this that isn't so rediculous.

[SPa]

Hi,

Is the message coming just for one SCSI ID or for all of them.

Please post an ADU(Array Diagnostic Utility) report.

[Joshua Small_2 · Accepted solution]

Here is the ADU report I generated immediately before applying the downgrade to the previous firmware revision. I haven't rebooted yet to confirm the issue is OK.

[Roland Friedwagner]

Dear Joshua,

I've opened a call for this issue on 2007-11-20 and HP is working on it. I think they really take this seriously.

Kind Regards,
Roland