Smart Array 6i Controller FW V2.80 Error 1734: Incorrect SCSI ID

[Joshua Small_2]

Hi Roland,

I find your suggestion that HP are taking this seriously very humerous.

I've had the issue escalated as far as I can and the only response I've received is that I shouldn't apply the update.

[Roland Friedwagner]

Dear Joshua,

did you run into the same issue on your server(s)?

On our site it is the model DL380G4.
Do you get the same or similar error message at the
array controller firmware POST?

The server mainboard revision with the error is
in my case 0T

An other server (delivered the same time, but has
still the "original" mainboard) works fine with
2.80 but has mainboard revision 0M.

Would be interesting what the situation on your server is.

Kind Regards,
Roland

[Joshua Small_2]

Hi Roland,

As per my post December 6, we had the exact same issue with our server.

I'm not sure exactly which motherboard revision we have at this point.

[Joshua Small_2]

Oh and yes, we have a DL380 G4.

[Lunja]

The problem is within firmware for that particular drive. The newest firmware HPB5C
was available from HP site but the link is now dead.

You can try and use the link below to FTP site:

ftp://ftp.hp.com/ftp1/pub/softlib2/software1/sc-linux-fw-drive/p308167790/v42574/CP007992.scexe

[Roland Friedwagner]

Hello,

status now here is: HP Technicians have tested the issue on site...

a) Error persist with complete different set of drives.

b) Error persists with new mainboards (revision 0T, AP)

c) Error only with firmware 2.80; firmware 2.76 is fine.

One server with systemboard revision 0M is ok with SA firmware 2.80
(all disks having firmware revision HPB4).

The server failing with SA firmware 2.80 has disks with
mixed firmware revisions (HPB5, HPB6, HPB8).

@Lunja: Are you quite sure about this drive firmware dependancy?
The firmware of the drives here is up2date with the firmware
provided by HP FirmwareMaintenanceCD V7.90!

Kind Regards, Roland

[Mauricio Bravo]

Sir,

I ran into the same issue and worst of all, it appears that after the firmware upgrade, the array controller would not recognized the last 2 bays on the server ( 6 bay dl380 g4 server ). also, it would not rebuilt the raid ( raid 5 ) as I replaced the faulty drive because it would not recognized the new repplaced drive until I rebooted the server, then after I rebooted the server, the invalid scsi id error would display, but the disk array utility would not see the error and it claimed that the raid 5 had already rebuilt properly. then after a second reboot, Windows 2003 would run a chkdsk on the raid-5 logical drive and it would corrupt the data. This occured on 2 different dl380 G4 servers I had upgraded the firmware to 2.80 b

[Roland Friedwagner]

Dear Mauricio,

I encounter the identical behavor here.
I also lost the servers data after I bootet into the OS (Linux) running 2.80 firmware with the two drives missing (filesystem heavily corrupted after that??)

The Case on HP Support is still open.
Until now there was 4 times HP Technicans here to investigate the issue.
They tried to find a kind of workaround from this firmware bug, without success.

Do have the Revision Number of the failed servers motherboards. On my site there are some revisions(the older ones) working fine with 2.80.

Kind Regards, Roland

[Mauricio Bravo]

Roland,

where do I find the info on the Revision Number of the motherboards? ( Can I check with HP insight mgmnt or Hp diags?

[Hiroki Hario]

Hi Roland

Please check the label of parts number of 6port scsi backplane.

411023-001 RoHS
359253-001 No-RoHS

The symptom came to go out when I exchanged it from 359253-001 to 411023-001.

Regards
Hiroki Hario