Smart Array 6i Controller FW V2.80 Error 1734: Incorrect SCSI ID

[Gerald LaVallee]

Similar issue has been reported...I have 3 servers just upgraded using the latest PSP 8.0 for Windows 2003 Server, Firmware CD 8.0. We did this in preparation for WIndows 2003 SP2.

Following the firmware update we get this POST Error indicating we need to reconfigure our arrays and restore data.

All servers are HP DL380 G4 with 6i Controllers.

Specific Example:
Array A: logical drive with a pair 72 GB in Slot 0,1 RAID 1
Array B: logical drive with (4) 300 GB in Slots 2,3,4,5 RAID 5.

Second array reports drive 4,5 have incorrect SCSI IDs.

Looks like HP has an issue with the current firmware release, v2.80, for SA 6i Controller.

Please advise...we don't want to have to restore 700 GB of data if we don't need to; the down-time would kill us.

I have attached the ADU Report.

Jerry

[KarloChacon · Accepted solution]

hi

Yes the only workaround is downgrade to 2.76 firmware

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-ae45c3cf8eca441b923a32169f

and error disappeared
so you don' to worry about restoring your data, only apply previous firmware and reboot and fixed. everything OK again

regards

[Gerald LaVallee]

Thanks!
Has HP issed an Advisory to this effect? You would think that HP would not want us all to roll out this new FW if there is a bug!

Jerry

[Joshua Small_2]

Long, long running issue. See here:

http://forums12.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1210127767488+28353475&threadId=1176222

[CliffordMartin]

The real solution is to upgrade the firmware on the Array Controller to version 2.84

HP has a discussion of the fix located at http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=453210&docId=emr_na-c01541246&docLocale=en_US

You will need to download both files of the online firmware update from the drivers support page for the Smart Array 6i controller.