Smart Array P400 Logging Event ID 24674 CISSESRV Errors

[damianwalters]

Hi All.

I have a DL380 G5 [Win2K8] with P400 Smart Array. Recently I had to do a disk replacement on a 3 disk RAID 5. The rebuild worked fine and the systems seems to be running properly, BUT, I am getting the following [always 10 at a time] in logs:

Event ID 24674 Cissesrv Error

Array controller P400 located in server slot 1 is reporting inconsistent data that was previously consistent. The parity data does not match the data drives. The inconsistent data may be caused by a power loss during write activity or by a drive returning corrupt data. The inconsistent data is between block address 219659008 and block address 219659263 of logical drive 1.

The block addresses increase every time there are enties. I can force the log entries by rebooting the server.

Any help would be appreciated.

Damian

[Jan Soska]

Hello Damian,

here is HP Customer Advisory: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01686968 with very similar issue.

Generally, maku sure you run latest firmware 5.26 for P400 array controller. Check this, let us know if helpded.

Jan

[damianwalters · Accepted solution]

Thanks for the recommendation Jan.

I tried that (driver update) and it did not fix the problem.

What did fix the problem was to rebuild the parity data - I did that by changing the stripe size (to 128).

Damian

[Jan Soska]

Hello Damian,

it was not driver update, but firmware update. I happy you are ok now, but anyway you should check and run at latest firmware for p400...

Jan

[SanjeevC]

Getting warning messages on my HP DL 380 G5 Server , loaded with Windows 2000 Server , SP3 . What this message indicating ? is it a serious issue? The message is " P400 located in server slot 1, inconsistent stripe , LDrv=0 , LBA=0x00082AC00-0x00082ACFF. Application Log Event id = 24607.