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08-22-2019 04:59 PM
08-22-2019 04:59 PM
Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem
Hi there,
We have ProLiant DL380p Gen8 with Cache Module error code 351.
351 Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem. To prevent data loss, configuration changes to this controller are not allowed. Please replace the cache to be able to continue to configure this controller
Do any one know spare part of p420 cache module to be replaced?
Thanks
Roy
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08-22-2019 11:49 PM
08-22-2019 11:49 PM
Re: Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a pro
Hi Royra,
Please find below the Link for the Option part and Spare part for P420 Controller. Please be aware that the parts that only option parts are orderable.
Option parts:-
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03223457
Spare Parts:-
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03226233
You can check in the ILO the size of the cache module.
Regards,
Bunsol
I am an HPE employee

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12-26-2019 01:57 PM
12-26-2019 01:57 PM
Re: Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a pro
Controller Status
OK Serial Number 0014380217D7C60 Model Smart Array P420i Controller Firmware Version 8.00 Controller Type HPE Smart Array Cache Module Status
Failed Cache Module Serial Number PBKUD0ARH2J2KM Cache Module Memory 2097152 KB
Can you please suggest me a spare part for Smart Array P420i Controller?
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