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Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

 
YazidHashim
Advisor

Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

I had an event with my ProLiant DL60 Gen9 servers that I cannot explain.  Hopefully someone can help explain.
 
I want to make Window2012R2 installation on my server using [F10] Smart Intelligence, when I noticed that Smart Intelligence [F10] Prompt Lost during POST. I'm trying to enter Setup bios [F9] to enable Smart Intelligence Allocation, but the settings for ENABLE / DISABLE disappear from the menu list. How do I make it?
 

How to FIx This Problem.

 

Thanks.

22 REPLIES 22
KBSingh
HPE Pro

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

Hi Yazid

Please try to clear NVRAM on the server.  You need to engage System Maintenance switch 6..

- Power off the server, remove the power cable

- Engage Switch 6 from System Maintenance switch

- Power on the server, wait for sometime

- Power off the server, disengage switch 6

- Then power it on.

You may refer to the following manual to check the location of system maintenance switch on system board:

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04504814-9.pdf

Page : 90-94

If the issue is still unresolved, we may need to reset the ILO to factory settings and reflash onboard Nand.

You need to download the ISO file from the following link and boot the server from ISO. Let it complete the flash process.

ISO File: https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=1008556819&swItemId=MTX_f6abd3e3803e4b2395eee361c3&swEnvOid=4184#tab-history

Once done, then try to access IP. It that does not help, you need to contact HPE Support to get the board replacement.

Thank you

Regards

Kulwinder


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YazidHashim
Advisor

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

all the way i made swith jump 6 maintanance reset made. set default by user. reset by factory. update interllegent privisoning 1.6, 1.6b, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7 all error and vdram ..... I have no idea what to do, all the way I've done for almost 5 days is still unsuccessful .

YazidHashim
Advisor

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

There is an attempt to get offline intelligent Provisioning from hp links but can not download the cluttered file, cant download. For my server's knowledge it has run out of warranty on 28/12 / 2018 ago

now i install windows2012r2 by way of past Smart Array, install using sata option, can enter successfully install windows2012r2. But the other problems that colling fan are twisting at an unobtrusive speed as long as the server is on. try setting fan option at bios setting still can not, fan continue to rotate not stop except pc off new colling fan stop. is there any way how to set it?

YazidHashim
Advisor

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

or anyone can remort to my server do not mind using teamviewer or whatever way it can be. The important thing to get into my server is please fix my server problem ..... because my server running no problem is the problem only intellegent Provision problem it's only ...... thank you

Jimmy Vance
HPE Pro

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.


@YazidHashim wrote:

all the way i made swith jump 6 maintanance reset made. set default by user. reset by factory. update interllegent privisoning 1.6, 1.6b, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7 all error and vdram ..... I have no idea what to do, all the way I've done for almost 5 days is still unsuccessful .


V1.xx Intelligent Provisioning are for Gen8 servers. Gen9 use v2.xx  The latest version released for Gen9 can be downloaded from here. https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_f6abd3e3803e4b2395eee361c3

 

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YazidHashim
Advisor

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

thank you sir,

for the help given,

I already downloaded IP 2.71, using two ways to run.
1. I use pendrive format still error vdram.
2. I use the same dvd format as well as error vdram.

I have to get offline intelligent provising new to get into smart provisiong for setup back windows2012r2, this way can be done .... my problem can not download because file got lock can not download

YazidHashim
Advisor

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

below included an error image in NVRAM when creating flash IP and second and third pictures of why the boot server HIP RESTfull API is not in the tick in the box as well as Intelligent Provisioning is not ticked in the box. intend to not work. The question is to fix this same problem. is this the cause?

 

Thanks.

 

https://oi246.photobucket.com/albums/gg110/yazidhashim/IMG_20190407_110243.jpg

https://oi246.photobucket.com/albums/gg110/yazidhashim/IMG_20190409_111749.jpg

https://oi246.photobucket.com/albums/gg110/yazidhashim/IMG_20190409_111733.jpg

 

YazidHashim
Advisor

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

well there may not be any improvements that the hp can provide with this problem.

So the commentary is that if something goes wrong with bios, Intelligent Provisoning or even with NVRAM. There's nothing else you can do, to put your money into buy new motherboard server. because there is no answer to repair this damage what happens. Because the hp can not help ......

So my motherboard server had to throw it off and buy a new motherboard because nothing could be made unless just changing the new motherboard. And I see the only weakness that can not be fixed when this happens.

I'm just sad that my own hp can not help with this problem. So I had to sacrifice to buy a new server. Perhaps I find it hard to buy a HP type server because of the average number of problems this happens that can not be resolved.

I feel sad with this problem, this server may be dropped into the trash

 

Thank you

PZel
Valued Contributor

Re: Smart Intelligence [F10] Prompt Missing In setting Setup [F9] Bios.

Probably allready tried, but in <F9>/SystemConfiguration/RBSU/ServerSecurity/IntelligentPriviosining<F10)  there is an option ENABLED/DISABLED  ??

PZ