Smart Storage Batter 1 Failure

[Kasraeian]

Hi everyone,

Recently we've bought 20 HPE DL380 Gen9 and 12 of them showing below error,

HPE Smart Storage Battery 1 Failure - Communication with the battery Failed.
It's output may not be enabled.
Action: Verify battery is properly installed. Refer to user guide. Contact HPE support if condition persists.

 I'd be grateful if anyone could kindly help with this matter.

Thanks in advance

[Digital_Pro]

Hi
You should check what is your firmware version?
I've experienced same issue. I solved this issue updating firmware
(Bios, iLo)

[Torsten.]

Update ILO to version 2.50, see

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c05175070

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0126260