Smart Storage Battery Failed

[chrismatchett]

I have replaced a smart storage battery and the new battery is showing as failed. I'm finding the whole smart storagte battery experience a little like being lost in a dark forest with a torch with no batteries. So any insight would be appreciated?

• This is a Gen9 DL360 box.
• ilo tells me the battery model number is 727258-B21.
• The battery I have put in has a spare id of 815983-001.
• I have similar boxes with original batteries who spare id is 750450-001. 
• My system firmware version is  P89 v1.21 (11/03/2014).

Should I be concerned about the different spare ids? I bought the 815983-001 as it was for the same model, 727258-B21. As I mentioned, any insight or redirection to ducmentation that actually relates to my hardware would be great?

Thanks,

Chris

[parnassus]

Are iLo4, Smart Array controller and SystemROM (this one clearly not considering what you wrote about) updated?

[Suman_1978]

Hi,

There are a couple of knowledge base articles and advisories available on our portal, do check them.

You may try updating the iLO and Smart Array Controller firmware to the latest available.

Thank You!
I am a HPE employee
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Useful Links for ProLiant Servers and Community FAQ and Rules of Participation and Servers Blog.

[chrismatchett]

Thank you, this helps a lot.

Seeing the expired versions of spare parts helps me understand my different serial numbers.

I will update the system rom and see if the battery stops showing as failed.

Chris