Smart array P420 temperature is 255

[emoxam182]

There are entrys in the windows 2008 r2 log

cissesrv - 24791

Array controller P420 located in server slot 2 has reported that its internal temperature has exceeded the preset limit of 65░C. The current temperature is 255░C as reported by sensor number 4. The controller may attempt to shut down power and/or spin down installed disk drives.

and

cissesrv - 24632

Array controller P420 located in server slot 2 has reported that its cache has been disabled.

Why cache is disables, btw it enables after reboot. And why 255 ?

Smart array P420

Firmware Version 3.42

ACU Version: 9.40.12.0

[Stephan_K]

Hi,

in which server is the P420 ?

If its an ML please be awre of this advisory

Regards

stephan

[emoxam182]

Thanks for the answer

It's exactly ProLiant ML350e Gen8

[emoxam182]

according to http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf page 34

P420 is PCIe 3.0 x8

according to http://images10.newegg.com/User-Manual/User_Manual_59-107-745.pdf page 11

we can use slots 3,5,6,7

Am i right ?

So which one is slot 2 ? And does your link applies to me ?

UPD: Pardon, i looked at items, but i must look at slots, so it's 4,3,2,1.

And anyway does your link applies to me ?

[Stephan_K]

Hi,

do you have 2 CPUs installed ?

Slot 1-4 are PCI 3.0, but 3+4 only activated with an 2nd CPU.

Slot 5+6 PCI 2.0

If no 2nd CPU is installed i would try Slot5-.

Inside the QuickSpecs you find detailed informations 

Regards

Stephan

[emoxam182]

Pardon but Slot 5 is PCIe2!

And accordnig to quick specs with 1 CPU i can use only slot and slot2, but slot1 is x4 which is not suitable, so slot2 is only slot i can use!

[Stephan_K]

I think PCI 3.0 is backwards compatible, so it should work in slot 5. But: BTW: The advisory is for an ML310 not your ML350. So I advise to open an support case for your issue.
Regards
stephan

[emoxam182]

Thank you, i will open a support case.