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тАО08-31-2006 04:23 AM
тАО08-31-2006 04:23 AM
SmartArray 5i failure on DL585
We have a DL585 that appears to have a RAID controller failure. The drives are not lighting up and during POST we're seeing the following error: The SmartArray initialization times out after about 3 minutes and the following messages appears:
SmartArray Failure, (cmd=11h, err=020h)
I've done some searching and cannot find a similar incident. Before I request a tech on site I thought I'd see if anyone on here has encountered anything similar.
Thanks,
Josh Lowe
CompuCredit, INC.
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тАО08-31-2006 04:29 AM
тАО08-31-2006 04:29 AM
Re: SmartArray 5i failure on DL585
Try updating the firmware on the controller, it is available at:
http://h18023.www1.hp.com/support/files/server/us/download/22622.html
Also check the BIOS version if possible and if it is an old version, would suggest to update that as well.
All the Best!!!!
Regards,
rmn
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тАО08-31-2006 05:00 AM
тАО08-31-2006 05:00 AM
Re: SmartArray 5i failure on DL585
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тАО08-31-2006 05:58 AM
тАО08-31-2006 05:58 AM
Re: SmartArray 5i failure on DL585
If there is a array accelarator module,take it out and power-on the server with the controller only.
Btw,whats the controller model?
Leds on the controller if any?
SRH
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тАО08-31-2006 06:01 AM
тАО08-31-2006 06:01 AM
Re: SmartArray 5i failure on DL585
Thanks - the server is currently being moved off the data center floor and to a maintenance area. I will test without the accelerator module once the server is in place.
Thanks,
Josh Lowe