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SmartArray 5i failure on DL585

 
Josh Lowe
Occasional Visitor

SmartArray 5i failure on DL585

Hi,

We have a DL585 that appears to have a RAID controller failure. The drives are not lighting up and during POST we're seeing the following error: The SmartArray initialization times out after about 3 minutes and the following messages appears:

SmartArray Failure, (cmd=11h, err=020h)

I've done some searching and cannot find a similar incident. Before I request a tech on site I thought I'd see if anyone on here has encountered anything similar.

Thanks,

Josh Lowe
CompuCredit, INC.
4 REPLIES
ramesh_naik_
Esteemed Contributor

Re: SmartArray 5i failure on DL585

Hi Josh,

Try updating the firmware on the controller, it is available at:
http://h18023.www1.hp.com/support/files/server/us/download/22622.html

Also check the BIOS version if possible and if it is an old version, would suggest to update that as well.

All the Best!!!!

Regards,
rmn
Josh Lowe
Occasional Visitor

Re: SmartArray 5i failure on DL585

Unfortunately it's not just a firmware issue, the controller isn't initializing at all. It does not show up in diagnostics, for example.
sandeep_raman
Honored Contributor

Re: SmartArray 5i failure on DL585

Hello Josh,

If there is a array accelarator module,take it out and power-on the server with the controller only.
Btw,whats the controller model?
Leds on the controller if any?

SRH
Josh Lowe
Occasional Visitor

Re: SmartArray 5i failure on DL585

Sandeep,

Thanks - the server is currently being moved off the data center floor and to a maintenance area. I will test without the accelerator module once the server is in place.

Thanks,

Josh Lowe