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SmartStart 5.50 Error Code

Ryan Reid
Occasional Visitor

SmartStart 5.50 Error Code

Using SmartStart version 5.50 on a Compaq ProLiant 2500 ML370 I receive: "An unrecoverable error occurred while running SmartStart. Error Code: 18". This error occurs after booting to the SmartStart CD and selecting the 'Run System Erase Utility' on the Systems Utilites page.

Any ideas would be great!

-Thanks!
3 REPLIES
amhakassa
Honored Contributor

Re: SmartStart 5.50 Error Code

Hi ryan,

may be the smart start is not able to read the array config file.

I would try
1. update the firmware on teh raid controller
2. try downloading a different ver of smart start of the same version
you can download smart start ver 5.5 from this link
http://h18004.www1.hp.com/support/files/server/us/SmartStartinfo.html


Regards
Amha kassa
Tv_3
Respected Contributor

Re: SmartStart 5.50 Error Code

Hi Ryan,

Try using this system erase utilty.

http://h18023.www1.hp.com/support/files/serve
r/us/download/17918.html

I have expetected in the past the same issues after doing a the erase , i was able to succesfully reinstall the servers using smartstart.


Tmy








Chaos, Panic or Disaster??? Always Stay Calm, I will fix it.
HGN
Honored Contributor

Re: SmartStart 5.50 Error Code

Hi

This can be because of a bad Smart Start CD, try using another copy of the smart start CD or a different or latest version which is downloadable as other mentioned here.

Also it is better to be on the latest firmware,downloading and upgrading the BIOS,Controller firmware would help a lot.

Rgds

HGN