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тАО06-29-2009 10:22 AM
тАО06-29-2009 10:22 AM
SmartStart 8.25 Causes Slow Shutdown
After further research, I determined the cause to be the System Management Hompage service. If I disable this service the server shuts down and logs off normally. I use the System Management Homepage every now and then and would prefer to not have to disable it. Even if have the service disabled and I enable it to use the SMH, then disable the service when I'm done the server will experience slow shutdown.
Is this a known bug in 8.25?
My version of the SMH is 3.0.1.73.
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тАО06-29-2009 01:42 PM
тАО06-29-2009 01:42 PM
Re: SmartStart 8.25 Causes Slow Shutdown
I will be on the lookout for it and let you know if I see the same problem.
Nelson
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тАО06-29-2009 07:49 PM
тАО06-29-2009 07:49 PM
Re: SmartStart 8.25 Causes Slow Shutdown
Till now, with 8.25, we have not seen this observation?
Regards,
Ajay
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тАО06-30-2009 04:17 AM
тАО06-30-2009 04:17 AM
Re: SmartStart 8.25 Causes Slow Shutdown
HP technical support has suggested I try installing version 3.0.0.64 of the System Management Homepage. I'll give that a try.
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тАО06-30-2009 08:34 AM
тАО06-30-2009 08:34 AM
Re: SmartStart 8.25 Causes Slow Shutdown
If anyone knows of any conflicts or issues between antivirus software and the HP system tools please let me know.
Thanks!
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тАО07-16-2009 01:18 PM
тАО07-16-2009 01:18 PM
Re: SmartStart 8.25 Causes Slow Shutdown
Thank you all.
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тАО07-17-2009 04:16 AM
тАО07-17-2009 04:16 AM
Re: SmartStart 8.25 Causes Slow Shutdown
We use CA ITM 8.0. This suite installs both antivirus and PestPatrol on our servers. I found there's a conflict between the SMH and the Pest Patrol piece. I uninstalled Pest Patrol (leaving the antivirus installed) and installed the latest version of the SMH and it worked.
We have to make a decision as to whether we want the latest version of the SMH or do we want to have Pest Patrol installed. This problem only came up when version 8.25 of SmartStart came out (or maybe one version before that).
If anyone has any ideas please share!
Thanks,
Joe
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тАО07-26-2009 03:20 PM
тАО07-26-2009 03:20 PM
Re: SmartStart 8.25 Causes Slow Shutdown
I too want the latest HP homepage but faced witht the same situation of removing the pestpastrol to make it work.
Frustrated to say the least.
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тАО08-26-2009 06:52 AM
тАО08-26-2009 06:52 AM
Re: SmartStart 8.25 Causes Slow Shutdown
We've also been fighting with this problem for a few weeks.
Server2003, dl380G6, psp 8.20, 8.25 and above tested. Logoff or shutdown would take 10-15min.
Disabling PestPatrol service does the trick.
You then need to restart or kill the cmd.exe processes and restart smh service.
After that logging off works.
HP, please look into this or get in touch with CA to narrow down the problem.
Richard
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тАО09-24-2009 07:57 AM
тАО09-24-2009 07:57 AM