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Re: SmartStart blank screen DL360 G5 Server

 
Pharris_1
New Member

SmartStart blank screen DL360 G5 Server

I'm trying to boot a DL360 G5 Server using the SmartStart(SS)CD that came with it(although I have tried different versions, the latest and older ones)

What happens is the server boots without any errors, everything lights up as it should. The drives are detected, ram detected, etc. It then gives the option to boot to SmartStart or the hard drive.

When I select boot from SS the progress bar appears and then fills up to 100% at which point the screen goes blank and nothing happens.

Any ideas

I can't get past this part
12 REPLIES 12
sanesh vig
Valued Contributor

Re: SmartStart blank screen DL360 G5 Server

Hi,

Which version of Smart start you are using ?

Have u tried booting from OS CD ?

Which do u want to install ?

Make Sure that the BIOS firmware is updated

sanesh vig
Valued Contributor

Re: SmartStart blank screen DL360 G5 Server

Sorry !!

Which OS do u want to install ?
sanesh vig
Valued Contributor

Re: SmartStart blank screen DL360 G5 Server

Also check the Boot order & Boot controller order in BIOS.

Make sure that the correct controller is selectec as first option under Boot controller order.
Pharris_1
New Member

Re: SmartStart blank screen DL360 G5 Server

Hi

Thanks for your response.

I have tried using the following versions of SmartStart:

7.60
7.90
7.91 (the latest download)

The boot order is set to boot:

CD
Hard Drive
Network
Floppy
USB


The controller order is:

Smart array P400i
HP integrated PCI IDE controller.


I haven't even got to the point where the operating system is required but when I do get there is will be Win2003 Server

I don't have a bootable OS CD and I need to boot into SmartStart
sanesh vig
Valued Contributor

Re: SmartStart blank screen DL360 G5 Server

Hi,

Thanks for the update!!

How many PCI cards are installed ?

Is there any third party Hardware installed in the server? If yes then try to boot without it.


Also, Please make sure that the firmware is updated.

use the following link for the Firmware Maintenance CD

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121486&prodNameId=3288144&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-26a0f9e294764a91b76b282f2a

Regards

Re: SmartStart blank screen DL360 G5 Server

Hi

If you have 2 CPU in your server, try removing one from motherboard. I had this problem on DL360 G4, and it was bad CPU.
You must only take care that CPU0 must be always populated.
TRS
Frequent Advisor

Re: SmartStart blank screen DL360 G5 Server

Hi Pharris,
Have u tried with hardware refix??If not just try once.
Try with minimum hardware(single cpu/mimimum ram/without extra hardware)
try after f/w updates also.

seehigh
Advisor

Re: SmartStart blank screen DL360 G5 Server

Go ahead and clear the NVRAM go into the BIOS F9 and set defaults...then let us know !
Pharris_1
New Member

Re: SmartStart blank screen DL360 G5 Server

Hi

Okay I have removed the second processor and it now will boot into SmartStart.

I'm going to configure the drives and then replace the processor and see if it works. It did detect both processors before so I don't think there is an issue there. Hopefully I can get it working that way.

Will keep you posted.