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Smartstart install progress stops at 27% at hpssbem.exe

Jase4772
Regular Advisor

Smartstart install progress stops at 27% at hpssbem.exe

Hi,

 

I've just racked 2 new DL380 G7's with the second drive bay installed and both of them are stopping at 27% during the first file copy on the same file (hpssbem.exe). It does say "the disc inserted appears to be valid - continuing" but just stays there. I've updated the fw on the 410i to the latest version with no joy and tried only configuring 2 drives in slots 1 and 2.

 

The server is using a SAS extender card to connect the second drive bay (drives 9-16) so not sure if that makes a difference.

 

Thanks

Jase

11 REPLIES
mcyte
Occasional Visitor

Re: Smartstart install progress stops at 27% at hpssbem.exe

Hi,

 

I seem to encounter the same problem. I just tried to install WindowsServer2008R2 on a brand new DL320G6 using SmartStart 8.70x64. Installation (Smart Start, not Windows) hangs at 27% stating it is copying hpssbem.exe. HD configuration is 2xRAID1 on SATA disks with the HP Smart ArrayP410 controller, boot is from CD ROM, Windows is supplied as ISO from SMB server.

 

Any suggestions are appreciated!

 

Thanks

Michael

 

 

Jase4772
Regular Advisor

Re: Smartstart install progress stops at 27% at hpssbem.exe

Hi,

 

I've now managed to get an OS installed by doing the following :-

 

Configure the server with Smartstart as required but don't do the OS install with SS

Mount the ISO using the Java Virtual Media applet (not .Net)

Reboot the server and install the OS from the DVD directly

 

This has worked for me to get the OS on.

 

Regards

Jase

Zoel Krieger
Occasional Visitor

Re: Smartstart install progress stops at 27% at hpssbem.exe

Smartstart is not compatable with 2008R2 with SP1. the next version of the smartstart tool should be.

Jase4772
Regular Advisor

Re: Smartstart install progress stops at 27% at hpssbem.exe

Hi,

 

My install media is 2008 R2 without a Service Pack. I've now managed to get it to work by using the Java console with the SS loaded via the virtual media and then selecting a network location for the OS.

 

Hope this helps

 

Thanks

Jase

Johan-Lensen
Occasional Visitor

Re: Smartstart install progress stops at 27% at hpssbem.exe

Set the bios setting to default.

I've had this problem to and it works

install with a USB it must faster than DVD. 

GodsAdmin
Advisor

Re: Smartstart install progress stops at 27% disk appears valid - continuing

Can you explain exactly what you did?  I'm having this exact issue but don't understand your solution.

How do you access the JAVA console with SmartStart loaded?

 

I'm using SS 8.70 x64  with WinServer2008R2 SP1

 

Thanks, C.

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LWWilks
Occasional Visitor

Re: Smartstart install progress stops at 27% disk appears valid - continuing

I discovered after trial and error that apparently the SmartStart 8.70 will continue past the 27% point if you choose DVD as your source for Windows Media. If you choose USB Key, Network Media or any other source other than default "DVD" SmartStart will hang at 27%.

 

I spent approximatly 45 minutes on the phone with HP Support with the only response was install the Server OS, then install the PSP. From my experience this is not a reliable way to ensure that all the hardware drivers and device management software is installed and find this to be a poor suggestion from HP.

 

 

Jase4772
Regular Advisor

Re: Smartstart install progress stops at 27% disk appears valid - continuing

When you tried the network media option was that browsing for an ISO? Thats the way mine worked.

 

torstenj
Occasional Visitor

Re: Smartstart install progress stops at 27% disk appears valid - continuing

Take a look at this posting:

 

http://social.technet.microsoft.com/Forums/en/windowsserver2008r2general/thread/8f2664d8-906a-4a5a-95dd-b747213747a3

 

The problem still exists. (SmartStart 8.7 - Windows 2008 R2 w/o SP1 - DL360 G7)

GodsAdmin
Advisor

Re: Smartstart install progress stops at 27% at hpssbem.exe

SmartStart 8.70 x64 is compatible with 2008 R2 SP1! 

 

Someone explain the Java console option. 

 

Why is this so hard?  Brand new out of the box DL120 G7, Smart Start 8.7 x64 - shouldn't HP and MSFT got their s#!*  together?   I can't install the OS from the Windows Server DVD either - "A required CD/DVD Device driver is missing" ....Really?  How is this possible?  The install applet is running off of the DVD! 

 

Nice programming guys!  A real great effort from HP and Microsoft!  Two giants of computing.  Way to get together.

In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move.
- Douglas Adams
Elumbis
Occasional Visitor

Re: Smartstart install progress stops at 27% at hpssbem.exe

Found a working solution in another post (I switched from Chrome to  the download manager in Internet Explorer).

"I have just experienced exactly this problem, and have now found the solution.

 

The problem comes about when downloading an ISO from Microsoft which appears to complete successfully, but in fact is only a partial download.

 

When downloading an ISO from the MS website, instead of using the 'web browser' download option it is better to use the 'Download Manager' option. This ensures a complete download.

 

As soon as I did this the installation went ahead successfully."

Strange that MS does not have an MD5 check option.