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Stop 0x0000001e (0x80000004,0x88ddf2a9 . . . . ) Proliant ML 530 G2

 
SEBEMISMNUSA
Frequent Advisor

Stop 0x0000001e (0x80000004,0x88ddf2a9 . . . . ) Proliant ML 530 G2

If anyone has a clue on what is causing this, please reply.

On May 4, 2004 on a Proliant ML 530 G2 computer (the survey file is listed below), this computer crashed with a
bugcheck of 0x0000001e (0x80000004, 0x88ddf2a9,0x88ddf18a, 0xbef3ff59c) at 2:52 P.M.
and
earlier at 1:41 P.M. with a similar bugcheck of 0x0000001e (0x80000004, 0x88ddf2a9,0x000000e1, 0x0000001)


I am quite aware of the Microsoft Technet article KB148978, Bugcheck 0x0000001E with Exception Code of 0x80000004
When a bugcheck 0000001e error occurs with an exception code of 80000004, it may indicate that there is faulty hardware on the computer. This problem seldom occurs.

There is nothing listed from HP Insight Agents at the computer's url - the message of Failed & Degraded Items none. All the hardware icons are green (healthy).

In addition, I am using HP Insight Manager 7 sp2.3 and Insight Manager 5.5 to monitor the health of HP computer servers. These versions of Insight Manager are not detecting any errors either.
There is nothing listed in the Integrated Management log (IML) - no errors, no ASRs.

On April 21, 2004, the HP Proliant Support Pack version 7.00A was installed on this computer along with Microsoft's April 2004 security updates.

The Microsoft crash analysis of the 1:41 P.M. dump shows
***************************************************************
**
** Windows 2000 Crash Dump Analysis
**
****************************************************************
*
Filename . . . . . . .g:\memorydump\05-04-2004\memory1.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x1ab1c000
PfnDataBase. . . . . .0x8909a000
PsLoadedModuleList . .0x80484b40
PsActiveProcessHead. .0x804862a8
MachineImageType . . .i386
NumberProcessors . . .4
BugCheckCode . . . . .0x0000001e
BugCheckParameter1 . .0x80000004
BugCheckParameter2 . .0x88df22a9
BugCheckParameter3 . .0x000000e1
BugCheckParameter4 . .0x00000001

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8042f3e6


SymbolPath: c:\winnt\system32

****************************************************************
** Symbol File Load Log
****************************************************************

loaded ntkrnlmp.exe 0x80400000 0x0019f040 c:\winnt\system32\dllcache\ntkrnlmp.exe
loaded halmacpi.dll 0x80062000 0x00014460
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=00016caf) for
loaded BOOTVID.dll 0xf6810000 0x00003000 c:\winnt\system32\bootvid.dll
loaded ACPI.sys 0xbffd8000 0x00028000 c:\winnt\system32\drivers\acpi.sys
loaded WMILIB.SYS 0xf69c8000 0x00001000 c:\winnt\system32\dllcache\wmilib.sys
loaded pci.sys 0xf6400000 0x0000f000 c:\winnt\system32\drivers\pci.sys
loaded isapnp.sys 0xf6410000 0x0000c000 c:\winnt\system32\drivers\isapnp.sys
loaded pciide.sys 0xf69c9000 0x00001000 c:\winnt\system32\drivers\pciide.sys
loaded PCIIDEX.SYS 0xf6680000 0x00006000 c:\winnt\system32\drivers\pciidex.sys
loaded MountMgr.sys 0xf6688000 0x00008000 c:\winnt\system32\dllcache\mountmgr.sys
loaded ftdisk.sys 0xbffbb000 0x0001d000 c:\winnt\system32\drivers\ftdisk.sys
loaded Diskperf.sys 0xf6900000 0x00002000 c:\winnt\system32\drivers\diskperf.sys
loaded dmload.sys 0xf6902000 0x00002000 c:\winnt\system32\drivers\dmload.sys
loaded dmio.sys 0xbff99000 0x00022000 c:\winnt\system32\drivers\dmio.sys
loaded PartMgr.sys 0xf6814000 0x00003000 c:\winnt\system32\drivers\partmgr.sys
loaded cpqarray.sys 0xf6818000 0x00003000 c:\winnt\system32\drivers\cpqarray.sys
loaded SCSIPORT.SYS 0xbff86000 0x00013000 c:\winnt\system32\drivers\SCSIPORT.SYS
loaded atapi.sys 0xbff70000 0x00016000 c:\winnt\system32\drivers\atapi.sys
loaded symc810.sys 0xf681c000 0x00004000 c:\winnt\system32\drivers\symc810.sys
loaded cpq32fs2.sys 0xf6420000 0x00010000 c:\winnt\system32\drivers\CPQ32FS2.SYS
loaded symc8xx.sys 0xf6690000 0x00007000 c:\winnt\system32\drivers\symc8xx.sys
loaded sym_hi.sys 0xf6698000 0x00006000 c:\winnt\system32\drivers\sym_hi.sys
loaded adpu160m.sys 0xbff5a000 0x00016000 c:\winnt\system32\dllcache\adpu160m.sys
loaded cpqcissm.sys 0xf6820000 0x00004000 c:\winnt\system32\drivers\cpqcissm.sys
loaded cpqarry2.sys 0xf6824000 0x00004000 c:\winnt\system32\drivers\cpqarry2.sys
loaded disk.sys 0xf66a0000 0x00008000 c:\winnt\system32\drivers\DISK.SYS
loaded CLASSPNP.SYS 0xf6430000 0x00009000 c:\winnt\system32\drivers\classpnp.sys
loaded dmboot.sys 0xbfeff000 0x0005b000 c:\winnt\system32\drivers\dmboot.sys
loaded Dfs.sys 0xbfeec000 0x00013000 c:\winnt\system32\drivers\dfs.sys
loaded KSecDD.sys 0xbfeda000 0x00012000 c:\winnt\system32\dllcache\ksecdd.sys
loaded Ntfs.sys 0xbfe5c000 0x0007e000 c:\winnt\system32\dllcache\ntfs.sys
loaded NDIS.sys 0xbfe32000 0x0002a000 c:\winnt\system32\drivers\ndis.sys
loaded Mup.sys 0xbfe1c000 0x00016000 c:\winnt\system32\drivers\mup.sys
loaded CPQPHP.SYS 0xbfe02000 0x0001a000 c:\winnt\system32\drivers\CPQPHP.SYS
loaded kbstuff5.sys 0xf6908000 0x00002000 c:\winnt\system32\drivers\kbstuff5.sys
loaded kbdclass.sys 0xf66b8000 0x00006000 c:\winnt\system32\drivers\kbdclass.sys
loaded cpqasm.sys 0xbfca5000 0x00045000 c:\winnt\system32\drivers\cpqasm.sys
loaded VIDEOPRT.SYS 0xf64f0000 0x0000d000 c:\winnt\system32\drivers\videoprt.sys
loaded atimpab.sys 0xbfc6b000 0x00012000 c:\winnt\system32\drivers\atimpab.sys
loaded n100nt5.sys 0xbfc47000 0x00024000 c:\winnt\system32\dllcache\n100nt5.sys
loaded i8042prt.sys 0xf6500000 0x0000c000 c:\winnt\system32\drivers\i8042prt.sys
loaded mouclass.sys 0xf66e8000 0x00006000 c:\winnt\system32\drivers\mouclass.sys
loaded parport.sys 0xf66f8000 0x00007000 c:\winnt\system32\drivers\parport.sys
loaded serial.sys 0xf6510000 0x00010000 c:\winnt\system32\drivers\serial.sys
loaded serenum.sys 0xbfdce000 0x00004000 c:\winnt\system32\drivers\serenum.sys
loaded fdc.sys 0xf6710000 0x00007000 c:\winnt\system32\drivers\fdc.sys
loaded cdrom.sys 0xf6720000 0x00007000 c:\winnt\system32\drivers\cdrom.sys
loaded USBD.SYS 0xf6748000 0x00005000 c:\winnt\system32\drivers\usbd.sys
loaded openhci.sys 0xf6730000 0x00006000 c:\winnt\system32\drivers\openhci.sys
loaded q57w2k.sys 0xbfc2b000 0x0001c000 c:\winnt\system32\drivers\q57w2k.sys
loaded CPQCISSE.sys 0xf6520000 0x0000f000 c:\winnt\system32\drivers\CPQCISSE.SYS
loaded cpqteam.sys 0xbfc0a000 0x00021000 c:\winnt\system32\drivers\cpqteam.sys
loaded audstub.sys 0xf69fb000 0x00001000 c:\winnt\system32\drivers\audstub.sys
loaded rasl2tp.sys 0xf6530000 0x0000d000 c:\winnt\system32\drivers\rasl2tp.sys
loaded ndistapi.sys 0xbfdbe000 0x00003000 c:\winnt\system32\drivers\ndistapi.sys
loaded ndiswan.sys 0xbfbf3000 0x00017000 c:\winnt\system32\drivers\ndiswan.sys
loaded TDI.SYS 0xbfdb2000 0x00004000 c:\winnt\system32\drivers\tdi.sys
loaded raspptp.sys 0xf6540000 0x0000c000 c:\winnt\system32\drivers\raspptp.sys
loaded ptilink.sys 0xf6778000 0x00005000 c:\winnt\system32\drivers\ptilink.sys
loaded raspti.sys 0xf6788000 0x00005000 c:\winnt\system32\dllcache\raspti.sys
loaded parallel.sys 0xf6550000 0x0000f000 c:\winnt\system32\drivers\parallel.sys
loaded ks.sys 0xbfbd7000 0x0001c000 c:\winnt\system32\drivers\ks.sys
loaded swenum.sys 0xf6a05000 0x00001000 c:\winnt\system32\drivers\swenum.sys
loaded update.sys 0xbfbac000 0x0002b000 c:\winnt\system32\drivers\UPDATE.SYS
loaded flpydisk.sys 0xf66c0000 0x00005000 c:\winnt\system32\drivers\flpydisk.sys
loaded usbhub.sys 0xf6570000 0x0000a000 c:\winnt\system32\drivers\usbhub.sys
loaded NDProxy.SYS 0xf6590000 0x0000a000 c:\winnt\system32\dllcache\ndproxy.sys
loaded EFS.SYS 0xf66d0000 0x00007000 c:\winnt\system32\drivers\efs.sys
loaded Fs_Rec.SYS 0xf6914000 0x00002000 c:\winnt\system32\drivers\fs_rec.sys
loaded Null.SYS 0xf6a1c000 0x00001000 c:\winnt\system32\dllcache\null.sys
loaded Beep.SYS 0xf6a1e000 0x00001000 c:\winnt\system32\dllcache\beep.sys
loaded vga.sys 0xbfc9d000 0x00004000 c:\winnt\system32\dllcache\vga.sys
loaded mnmdd.SYS 0xf6a21000 0x00001000 c:\winnt\system32\dllcache\mnmdd.sys
loaded Msfs.SYS 0xf6700000 0x00006000 c:\winnt\system32\dllcache\msfs.sys
loaded Npfs.SYS 0xf65a0000 0x00009000 c:\winnt\system32\dllcache\npfs.sys
loaded rasacd.sys 0xf691c000 0x00002000 c:\winnt\system32\dllcache\rasacd.sys
loaded tcpip.sys 0xbf8ee000 0x00052000 c:\winnt\system32\drivers\tcpip.sys
loaded msgpc.sys 0xf65b0000 0x00009000 c:\winnt\system32\drivers\msgpc.sys
loaded wanarp.sys 0xf6728000 0x00008000 c:\winnt\system32\drivers\wanarp.sys
loaded netbt.sys 0xbf8c6000 0x00028000 c:\winnt\system32\dllcache\netbt.sys
loaded netbios.sys 0xf65c0000 0x00009000 c:\winnt\system32\dllcache\netbios.sys
loaded rdbss.sys 0xbf89b000 0x0002b000 c:\winnt\system32\drivers\rdbss.sys
loaded mrxsmb.sys 0xbf822000 0x00067000 c:\winnt\system32\drivers\mrxsmb.sys
loaded Fastfat.SYS 0xbf7d7000 0x00023000 c:\winnt\system32\drivers\fastfat.sys
loaded dump_scsiport.sys 0xbf96e000 0x00004000
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=0000a0a3) for
loaded dump_cpqcissm.sys 0xbfd6e000 0x00004000
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=00004c54) for
loaded win32k.sys 0xa0000000 0x001a4000 c:\winnt\system32\dllcache\win32k.sys
loaded atidrab.dll 0xbf78e000 0x00021000 c:\winnt\system32\atidrab.dll
loaded afd.sys 0xbee58000 0x0001e000 c:\winnt\system32\drivers\AFD.SYS
loaded ParVdm.SYS 0xf6968000 0x00002000 c:\winnt\system32\dllcache\parvdm.sys
loaded Fips.SYS 0xbed98000 0x00009000 c:\winnt\system32\drivers\fips.sys
loaded srv.sys 0xbeb24000 0x0003c000 c:\winnt\system32\drivers\SRV.SYS
loaded sysmgmt.sys 0xf6a17000 0x00001000 c:\winnt\system32\drivers\sysmgmt.sys
loaded Cdfs.SYS 0xbfa02000 0x0000f000 c:\winnt\system32\drivers\cdfs.sys
loaded naiavf5x.sys 0xbe1d7000 0x00015000 c:\winnt\system32\drivers\naiavf5x.sys
loaded ipsec.sys 0xbe624000 0x00010000 c:\winnt\system32\drivers\ipsec.sys
loaded ntdll.dll 0x77f80000 0x0007d000 c:\winnt\system32\dllcache\ntdll.dll
loaded kernel32.dll 0x7c570000 0x000b8000 c:\winnt\system32\dllcache\kernel32.dll

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

While I could not wait for the 2:52 P.M. memory dump to complete, this is what the Microsoft crash dump analysis showed for what was available.
***************************************************************
**
** Windows 2000 Crash Dump Analysis
**
****************************************************************
*
Filename . . . . . . .g:\memorydump\05-04-2004\memory.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x7bf95000
PfnDataBase. . . . . .0x8909a000
PsLoadedModuleList . .0x80484b40
PsActiveProcessHead. .0x804862a8
MachineImageType . . .i386
NumberProcessors . . .4
BugCheckCode . . . . .0x0000001e
BugCheckParameter1 . .0x80000004
BugCheckParameter2 . .0x88ddf2a9
BugCheckParameter3 . .0x88ddf18a
BugCheckParameter4 . .0xbe3ff59c

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8042f3e6


SymbolPath: c:\winnt\system32

****************************************************************
** Symbol File Load Log
****************************************************************

Error: could not read base of PsLoadedModuleList

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

Listed below is most of the HP Survey file for this computer. Yes, I realize I can upgrade the ML530 G2 firmware to 2003.10.31 and the Smart Array controllers firmware to 2.58, and Smart Controller driver to 2.49.0.2, and the HP teaming driver to version 7.6.x from version 7.4.x

Hewlett-Packard Survey Utility Version 2.56 (BUILD 08) for Windows
(C) 1995-2003 Hewlett-Packard Development Group, L.P.
______________________________________________________________________________

List of Sessions in C:\compaq\survey\Survey.IDI

5) Surveyor-NT 2.56 (BUILD 08) sampled 4/21/2004 18:53:16
6) Surveyor-NT 2.56 (BUILD 08) sampled 4/21/2004 19:00:24
7) Surveyor-NT 2.56 (BUILD 08) sampled 4/28/2004 6:00:03
8) Surveyor-NT 2.56 (BUILD 08) sampled 5/ 4/2004 13:53:26
9) Surveyor-NT 2.56 (BUILD 08) sampled 5/ 4/2004 15:02:15
10)*Surveyor-NT 2.56 (BUILD 08) sampled 5/ 5/2004 6:00:02
______________________________________________________________________________

Output C:\compaq\survey\Survey.IDI session 10 as C:\compaq\survey\Survey.TXT
Include comparison with C:\compaq\survey\Survey.IDI session 2

Information detail filter set to Advanced Level

Sample interval is every 7 days
_____________________________________________________________________________
Session Information
______________________________________________________________________________

Session Identifier ..................(+) File C:\compaq\survey\Survey.IDI,
Session 10
(-) File C:\compaq\survey\Survey.IDI,
Session 2
Data Collection Service ............(+) Surveyor-NT 2.56 (BUILD 08)
(-) Surveyor-NT 2.42 (BUILD 26)
Sample Date and Time ...............(+) 5/ 5/2004 6:00:02
(-) 11/21/2002 8:26:26

______________________________________________________________________________
System Components
______________________________________________________________________________

Product ................................ Compaq ProLiant ML530 G2 (null)
Processor .............................. Intel XEON at 2.400 GHz
Processor .............................. Intel XEON at 2.400 GHz
Firmware Revisions ..................... SystemROM (08/17/2002) | VideoROM
(00/05/23)
System ROM ............................ 08/17/2002
Video ROM ............................. 00/05/23
ROM Family Type ....................(+) 386, P22
Operating System ....................(+) Microsoft Windows 2000 Server (build
2195) Service Pack 4
(-) Microsoft Windows 2000 Server (build
2195) [none]
System Configured Primary OS .......... Windows 2000/Windows .NET 2003

Keyboard ............................... ...