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Stop Error - Server Rebooted itself

OTEN Helpdesk
Occasional Contributor

Stop Error - Server Rebooted itself

Proliant DL380 R03 x2.8/400 512 A/P
Win2003 SP1

Last night at 2.22am one of our servers decided to Restart itself. The only information we were able to retrieve was in the form of a Bug Check Error in the Compaq Integrated Management Log Viewer.

stop: 0x00000044 (0x845312A8, 0x000000D39, 0x00000000, 0x00000000)

Anyone have any info on this - we have looked through the Event logs but nothing and Google doesnt show anyone else with a similar error!

Where can we start troubleshooting ?

Thanks in advance for any replies.
4 REPLIES
David Claypool
Honored Contributor

Re: Stop Error - Server Rebooted itself

Your server experienced a BSOD. After 10 seconds of the Advanced Systems Management Controller not being able to talk to a working OS, it attempted a recovery by rebooting. This was the 'effect.' You need to start troubleshooting to determine the 'cause,' or what caused the BSOD.
Igor Karasik
Honored Contributor

Re: Stop Error - Server Rebooted itself

Make sure you have last server firmware and last Proliant support pack
See
http://aumha.org/win5/kbestop.php#0x44
as well

And probably you can just wait and start troubleshooting only if the issue will happens once again.
OTEN Helpdesk
Occasional Contributor

Re: Stop Error - Server Rebooted itself

thatnks for the responses guys, I wil start looking into the firmware upgrades thing.

cheers once again.

Re: Stop Error - Server Rebooted itself

Hi,

Had the same issue last week on a proliant server that was installed with Smartstart 6.20.

This was due to CPQASM.sys or CPQASM2.sys driver.

check this : http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=223316&admit=-682735245+1143787651533+28353475

the solution was to update the PSP to an updated version (7.40B the last one)

best regards,

Louis-Marie