Storage Agents: Accelerator Board Battery Failed

[Steve Gorton]

I have received the following message on one of our servers, a ProLiant ML530 G2. How do I get one of the batteries to replace the failed one, and is this a task I can do or does tech support have to do the task.

Here is the message I received:
The system has detected the following event:

SNMP Trap: 3040

Date time: 08/31/2008 08:41:24 PM
Computer: DAWN
Source: Storage Agents
Type: Warning
Category: (4)

Description:
An 'Accelerator Board Battery Failed' trap signifies that the agent has detected a battery failure associated with the array accelerator cache board.

Details:
Battery Status 'FAILED'
MEMORY 196608
Controller Slot # 1
Model 24
Serial Number 'P67570B9SQ60MS'

Thanks.

Steve Gorton

[Víctor Cespón]

Can you check the model of the Smart Array controller? If it's a SmartArray 6400 or 6i, check that it has the firmware above 2.48.
But it looks like the battery of the Smart Array has failed.

[Steve Gorton]

Model HP SA6400
Firmware - 2.34
Backplane Model - Compaq Prolian 4L6I
Backplane Revision - 1.86

[Víctor Cespón]

Firmwares below 2.48 have a bug that makes them report the battery as failed when it's not. Update the firmware and reboot the server. Check if the same message stills appears.