Storage Controller Fault Tolerant Power Supply Status

[tkecherson]

Good morning,

I have an interesting issue that just came to my attention with a ProLiant ML370 G4. I received an alert from out monitoring system stating that there was a possible issue with the fault tolerant power supply for the storage controller. When I went into the System event viewer logs, I see the same block of 4 events repeating multiple times a day, stating that both the temperature and the power supply on the controller enter a state of 0, then back to 2. The 2 state is defined as OK, but I do not know what the 0 state is. What can be done about this? Attached are the events received, below is a brief summary. Thank you.

The fault tolerant power supply in the COMPAQ   PROLIANT 4L2I    storage system connected to SCSI bus 2 of the controller in Slot 0 has a new status of 2.
(Power supply status values: 1=other,2=ok,3=degraded, 4=failed,5=notInstalled)

The COMPAQ   PROLIANT 4L2I    storage system connected to SCSI bus 2 of the controller in Slot 0 has a new temperature status of 2.
(Temperature status values: 1=other,2=ok,3=degraded,4=failed,5=notInstalled)

The fault tolerant power supply in the COMPAQ   PROLIANT 4L2I    storage system connected to SCSI bus 2 of the controller in Slot 0 has a new status of 0.
(Power supply status values: 1=other,2=ok,3=degraded, 4=failed,5=notInstalled)

The COMPAQ   PROLIANT 4L2I    storage system connected to SCSI bus 2 of the controller in Slot 0 has a new temperature status of 0.
(Temperature status values: 1=other,2=ok,3=degraded,4=failed,5=notInstalled)

Thank you again.

Tim Kecherson

[TVVJ]

Could you tell what if this is an HP ProLiant ML370 G4 Server or Storage Server?

If this is the former, could you tell what Smart Array Controller is used and if there is an external storage device connected to it.

Regards,

Vijayasarathy

[tkecherson]

Vijayasarathy,

It's a G4 Server, not storage. It's a Smart Array 6400 Controller with an IBM DS4700 SAN attached.

Thanks,

Tim

[Erdogan Temur]

Hi,

Firmware and psp update.

[TVVJ]

As mentioned above, please update the firmware and the PSP on the server. If the issue persists, then check the fan status on the IBM DS4700 SAN box. For further assistance with that box, contact IBM. Regards, Vijayasarathy