Storage under System Management Homepage

[David Rimmer]

Hi,

I do not see my disk controllers under "Storage" in System Management Homepage.

Any suggestion how to have it there?

Thank you

[Rob Buxton]

Server? OS? PSP version?
if the agents are newer than v8 check the SMH source (under settings), if it's wbem change it to snmp.

[David Rimmer]

Server: DL3850 G5
OS: Windows 2003 R2
HP System Management Homepage v2.1.15.210

I do not know how I can learn PSP version#? Under Add/Remove Programs, I do not see "Proliant Support Pack".

Under "Settings" in SMH, I see "SNMP Webagent" and "System Management Homepage" which includes "Credits" and "Security"

SNMP is working OK on the server as I can retrieve info with our monitoring tool.
What I cannot do is to get info related to disk array and I thought first I need to see array controller under SMH.

[gregersenj]

Check if the storage agent is running.

Agents is running as a service.
You can add/remove agents from the control panel.
There's a tool for the insight manager agents.

[David Rimmer]

"HP Insight Storage Agents" is running.
Attached image shows how Storage looks like in HP System Management Homepage

I am happy to try whatever you will suggest to resolve this issue
Thanks

[gregersenj]

Hi David

Sorry for the late reply.
If you haven't got the issue resloved.

In the control panel, under management agents. under services.
All agents, but clustering info and rack info, should be in the active agents list.

In services check that all services, wich os set to start automaticly, is running

If these things is OK:
Then you could try reboot the server
If that doesn't fix it, then re-install the agents.