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Storport Blue Screen Trap on ML370 G4 Windows 2k3 std after PSP 8.10

 
FrItcH
Occasional Contributor

Storport Blue Screen Trap on ML370 G4 Windows 2k3 std after PSP 8.10

The Proliant ML370 G4 have a Blue Screen Trap while executing backup with backup exec 10d. After 5 minutes of backup, it gives me a storport blue screen error and he reboot.

ILO LOG :
Blue Screen Trap (BugCheck, STOP: 0x000000D1 (0x00000060, 0x00000002, 0x00000000, 0xF72ED07B))

Part of windbg:
Bugcheck Analysis
BugCheck D1, {60, 2, 0, f72ed07b}
*** WARNING: Unable to verify timestamp for Ntfs.sys
*** WARNING: Unable to verify timestamp for storport.sys
Probably caused by : storport.sys ( storport!RaUnitFlushQueueSrb+45 )
Followup: MachineOwner

I think PSP replace some driver files. Am I Wrong ? Can I only update the storport file ?
Can you help me to find solutions ?

Thanks a lot,
R
3 REPLIES
KarloChacon
Honored Contributor

Re: Storport Blue Screen Trap on ML370 G4 Windows 2k3 std after PSP 8.10

hi

yes go ahead and update driver
http://support.microsoft.com/kb/912944/en-us


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00665082

regards
Didn't your momma teach you to say thanks!
FrItcH
Occasional Contributor

Re: Storport Blue Screen Trap on ML370 G4 Windows 2k3 std after PSP 8.10

Thank you for your quick response.

In fact, I already read these pages. I already try to install a service pack from microsoft. I had a blue screen with the folowing error : PROCESS1_INITIALISATION_FAILED. impossible to reboot, even in safe mode or Command Line.
To resolve this blue screen problem I have uninstalled the service pack using a batch command in command line interface in rescue mode, booting from a windows 2003 std CDROM.
In abstract, i cant solve my problem using the way you show me because I can't install a microsoft service pack on this server.
Can I replace the storport.sys from the 5.2.3790.3959 version file i found in another server without killing one more time the OS ?
Thanks for your aswers
R
KarloChacon
Honored Contributor

Re: Storport Blue Screen Trap on ML370 G4 Windows 2k3 std after PSP 8.10

hi

you can try that


but I think you can also try updating only storport from this link

http://support.microsoft.com/kb/932755
Didn't your momma teach you to say thanks!