System Hand on driver install &HP NC373I virtual bus device

[Neil Burgess]

Hi

I am in the process of building a new ML350 G5 server.

we are using smart start 7.91

Firstly
=======
Whilst windows is installing drivers the server always hangs right at the end of the driver installation section.
After rebooting the server it will go through the driver installation section OK

I find this worrying, has anybody any thoughts.


Secondly
========
once the server has finished its build, when you log on for the first time, and every time there after it always comes up with the message
"cannot install device
HP NC373i virtual bus device
Fatal error during installation"
I am assuming this is the network controller, as no network is available.

again has anybody any thoughts please?

thanks
Neil

[Víctor Cespón · Accepted solution]

If you are having problems right in the OS installation, there could be some hardware problem.
Could you use Firmware CD 7.91 to update all devices an then run diagnostics from Smartstart CD?

[KarloChacon]

hi

for the first issue, now the server is up and running but you where having those errors right? well I've heard several issues installing with Smartstart 7.91 and ml350 G5....

for the second issue install this driver

http://h18023.www1.hp.com/support/files/server/us/download/26385.html

regards

[Neil Burgess]

thank for info.

for info first build I used the smart start 7.90 that came with server, same results.

Cheers
Neil

[Neil Burgess]

hi

OK thanks for that, second issue now resolved.

I did in fact try manually installing a driver, but unfortunately I saw it say broadcom on the boot screen so tried to install the broadcom driver (with out success) instead of the HP NC-Series Multifunction Driver for Windows Server 2003

Cheers
Neil

[KarloChacon]

so now everything is fine?

regards

[Arian van der Pijl]

Hi,
Does this server has the Terminal Server role? Is this server installed as a Windows Terminal Server?

I suspect that the Terminal Server role does interfere with the installer.

Regards,
Arian!

[Neil Burgess]

no have not got as far as assigning roles.

[Allen West]

Neil,

I am having the exact same problem. Did you ever get this issue resolved? Are you by chance using 64-bit Windows 2003 Server?

Thanks.

Allen

[Neil Burgess]

once I stalled the correct drivers for the network as indicated earlier in the post all problems went away.

Cheers All
Neil