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System Hand on driver install &HP NC373I virtual bus device

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Neil Burgess
Occasional Advisor

System Hand on driver install &HP NC373I virtual bus device

Hi

I am in the process of building a new ML350 G5 server.

we are using smart start 7.91

Firstly
=======
Whilst windows is installing drivers the server always hangs right at the end of the driver installation section.
After rebooting the server it will go through the driver installation section OK

I find this worrying, has anybody any thoughts.


Secondly
========
once the server has finished its build, when you log on for the first time, and every time there after it always comes up with the message
"cannot install device
HP NC373i virtual bus device
Fatal error during installation"
I am assuming this is the network controller, as no network is available.

again has anybody any thoughts please?

thanks
Neil
13 REPLIES
Víctor Cespón
Honored Contributor
Solution

Re: System Hand on driver install &HP NC373I virtual bus device

If you are having problems right in the OS installation, there could be some hardware problem.
Could you use Firmware CD 7.91 to update all devices an then run diagnostics from Smartstart CD?
KarloChacon
Honored Contributor

Re: System Hand on driver install &HP NC373I virtual bus device

hi

for the first issue, now the server is up and running but you where having those errors right? well I've heard several issues installing with Smartstart 7.91 and ml350 G5....

for the second issue install this driver

http://h18023.www1.hp.com/support/files/server/us/download/26385.html

regards
Didn't your momma teach you to say thanks!
Neil Burgess
Occasional Advisor

Re: System Hand on driver install &HP NC373I virtual bus device

thank for info.

for info first build I used the smart start 7.90 that came with server, same results.

Cheers
Neil
Neil Burgess
Occasional Advisor

Re: System Hand on driver install &HP NC373I virtual bus device

hi

OK thanks for that, second issue now resolved.

I did in fact try manually installing a driver, but unfortunately I saw it say broadcom on the boot screen so tried to install the broadcom driver (with out success) instead of the HP NC-Series Multifunction Driver for Windows Server 2003

Cheers
Neil
KarloChacon
Honored Contributor

Re: System Hand on driver install &HP NC373I virtual bus device

so now everything is fine?

regards
Didn't your momma teach you to say thanks!
Arian van der Pijl
Regular Advisor

Re: System Hand on driver install &HP NC373I virtual bus device

Hi,
Does this server has the Terminal Server role? Is this server installed as a Windows Terminal Server?

I suspect that the Terminal Server role does interfere with the installer.

Regards,
Arian!
Neil Burgess
Occasional Advisor

Re: System Hand on driver install &HP NC373I virtual bus device

no have not got as far as assigning roles.

Allen West
Occasional Visitor

Re: System Hand on driver install &HP NC373I virtual bus device

Neil,

I am having the exact same problem. Did you ever get this issue resolved? Are you by chance using 64-bit Windows 2003 Server?

Thanks.

Allen
Neil Burgess
Occasional Advisor

Re: System Hand on driver install &HP NC373I virtual bus device

once I stalled the correct drivers for the network as indicated earlier in the post all problems went away.

Cheers All
Neil
Neil Burgess
Occasional Advisor

Re: System Hand on driver install &HP NC373I virtual bus device

Thanks all
Johnny Mango
Occasional Visitor

Re: System Hand on driver install &HP NC373I virtual bus device

I have the same problem as the original poster, with Windows 2003 R2 64 bits, EE.

The curious thing is I installed 6 servers, and only 5 have problems (only!!?)

I started with the Smart Start, and it all went well until I started the system and that error appeared. The link to the multifunciontion driver no longer works, but I searched and installed the latest version: HP NC-Series Multifunction Driver for Windows Server 2003 x64 Editions 4.1.5.0
25 feb 2008
The network utility also yields the same result.
Any driver from HP that I try to install returns a fatal error, and restarting the computer again produces the NC373i error. Any help available?
Lloyd Duffield
Occasional Advisor

Re: System Hand on driver install &HP NC373I virtual bus device

Hi Am having the same issue every time i try and install the NIC driver NC-Series it fails and tell me to check th install log, can some tell me where the install log is and why it is doing this on all 3 versions of psp 7.0, 7.91 and 8

We have quite a few of these machines doing this

Proliant DL385 G2 (amd)
Johnny Mango
Occasional Visitor

Re: System Hand on driver install &HP NC373I virtual bus device

Hi,

I solved my problem but not disconnecting my keyboard and mouse during the installation!!! I suspect the problem occurs during the "Copying Files" phas of the installation and can´t copy something if I disconnect the input devices.

Probably noone is as daft as I am, but perhaps it may help someone.

I am, however, seeing the system device has failed message when the NIC kicks into action after logging on, dunno what that is all about. I believe there is a way for the system to wait for the NIC to activate before you log on, reducing the probability of these errors. Any advice would be great.