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The RIBCL subscription has failed.


The RIBCL subscription has failed.

We had a mainbord replaced in a server this week due to an issue with the embedded flash. Now I cannot get it to register properly with Insight Remote Support. It discovers the server, but I see the following error:

  • Protocol: iLO Remote Insight Board Command Language Protocol (RIBCL)
  • Status: FAILURE
  • Description: The RIBCL subscription to servername has failed.
  • Detailed: 1. Check that the connectivity check has passed. Without connectivity, subscriptions will not succeed.
    2. Check that the credentials are still valid.
  • Created: 3/19/2019, 10:33:54 AM
  • Last Updated: 3/21/2019, 1:25:27 AM


The iLO on the server itself says Remote Support Error, when clicking on that I see the following error: 

Data Package validation failed: Please retry your last step. If error persists and device is currently registered, unregister and re-register device.

I've deleted the device from IRS and discovered multiple times. I've also manually unregistered and re-regsitered from iLO and keep running into this same issue.

Any ideas are greatly appreciated.



Acclaimed Contributor

Re: The RIBCL subscription has failed.

Did you check server serial number and ILO credentials?

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Re: The RIBCL subscription has failed.

Server serial number is valid. Credentials are stored in IRS and work for the other 14 servers I'm monitoring. I can also use them to log into the iLO on that server no problem.