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The device, \Device\Scsi\cpqarry21, did not respond within the timeout period.

 
Steen D. Pedersen
Occasional Visitor

The device, \Device\Scsi\cpqarry21, did not respond within the timeout period.

Hi.

After hooking up an external disk (Promise RM15000) to a DL380 I'm getting an event in the eventlog. During the last 10 hours I've got 10 entries.
I've tried flashing to the newest scsi-firmware and the newest bios. Also I have updated to the latest W2k driver.
Any recommendations as to what to try next ?

Event Type: Error
Event Source: cpqarry2
Event Category: None
Event ID: 9
Date: 19-06-2003
Time: 03:13:49
User: N/A
Computer: S49
Description:
The device, \Device\Scsi\cpqarry21, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 10 00 01 00 6a 00 ......j.
0008: 00 00 00 00 09 00 04 c0 .......??
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........



Thanks!
Steen
2 REPLIES
Lee Keneston
Occasional Visitor

Re: The device, \Device\Scsi\cpqarry21, did not respond within the timeout period.

Steen,
Have you tried a different controller?
Just a thought.
Lee
John Marinov
Frequent Advisor

Re: The device, \Device\Scsi\cpqarry21, did not respond within the timeout period.

Ok, the problem is a timeout.
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q154690

This article takes you through checking the obvious, like SCSI termination, cables, port type etc (by port type I mean work out what you have: SE, LVD or HVD, differential).

Are there any event 11 or 51 messages also? Particularly on the 51 message, check the result code:
http://support.microsoft.com/default.aspx?scid=kb;en-us;244780&Product=win2000

The last step is to change the timeout to something more reasonable.