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The driver detected a controller error on \Device\Scsi\cpqcissm1

Julian Southern
Occasional Advisor

The driver detected a controller error on \Device\Scsi\cpqcissm1

Hi

I'm getting the following error on a DL380 G3, with a Ultrium 1 drive plugged into the embedded 5i controller. I have applied the latest firmware to system and support pack. It is causing my backup to fail. Have any ideas on how I can resolve this please?

Event Type: Error
Event Source: cpqcissm
Event Category: None
Event ID: 11
Date: 29/09/2006
Time: 10:36:26
User: N/A
Computer: ERUCONGRESS
Description:
The driver detected a controller error on \Device\Scsi\cpqcissm1.
Data:
0000: 0f 00 10 00 01 00 6a 00 ......j.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 0b 00 00 00 00 00 00 00 ........
0018: 02 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 04 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
14 REPLIES
Rajashekar Chintakunta
Honored Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Hi Julian,

I would suggest you to use a seperate SCSI controller card for Ultrium drive.

That should take care of the issue.

Regards,
Raj.
Julian Southern
Occasional Advisor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

The embedded smart array only has the tape drive plugged into it. There is another controller running the drives.

Would you still recommend using a sepearte card?
SPa
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

I would not agree on using a seperate controller when HP has certified using the Tape Drive on 5i Controller.The below link confirms that.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00336093&jumpid=reg_R1002_USEN

Julian Southern
Occasional Advisor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

So it does yes. I had read that myself somewhere but couldnt find the article again.

So why would I be getting these errors then?

I have tried evrything I can possibly think of!
SPa
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

You may want to check as to when does the error occurs.Is it while the backup runs or just at the time of booting up or shutting down.

Apart from that the driver/firmware for 5i and the Ultrium drive Firmware should be updated if not done already.
Rajashekar Chintakunta
Honored Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Hi Julian,

1. Ensure that the Firmware is also updated on the Ultrium 1 drive.

2. There error message says controller error, try to run the diagnostics on the Ultrium drive or Contact HP Support for TS.

3. If diagnostics clears, than try using a seperate SCSI card and check if everything works fine.

Regards,
Raj.
Julian Southern
Occasional Advisor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

It happens just before the backup fails. Have updated drivers and firmware on the whole system, server and tape drive, we have even replaced the tape drive itself.

I'll run the diagnostics on the controller.
Julian Southern
Occasional Advisor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

I have ran the ADU and attached the results. It looks OK to me to ne honest bu i'm no expert.
RaMpaNTe
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Hi, no tape device should be connected to any smart array controller, since SA controller won't be capable of controlling these devices, what you need ot a PCI SCSI controller for the tape device, once this is done, the error will go away.
You heve a question... I have an aswer!!!
SPa
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Which is the backup application used and what does the backup application log says.

To proceed further test the drive using HP Storage Works Lirary and Tape Tools.Also post the Log file and the Support ticket.

Run all the test including Drive assessment,Connectivity,Read/Write and Media Validation.

chongkan
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Listen to Rampante, the Smart Array controller cannot communicate properly to the tape drive since SA-C are meant to gather a lot of diagnosing information from SCSI media..

ADU says: No drives present on SA-5i, Drive 5 on the SA-641 has 3 timeouts and that's it..

----

Unplug the TD and look for more errors on event viewer, advice of anything only when you have the TD unpluged..


SPa
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Incase the error occurs while taking a backup and the backup also fails,it is definite that the error will not occur once the tape drive is removed.

Also,I agree that it is not recommended to have Automation devices connected to Smart Arrays but Smart Array 5i is certified to be used with LTO1 which is a standalone device.

Hi Julian,

Was this drive working before.If it was then it is unlikely a compatibility issue.
Julian Southern
Occasional Advisor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Hi

Thanks for all your responses.

The drive has worked fine before now.

I am going to install a stand-alone SCSI controller and see if that fixes the problem.

Many Thanks

Julian
SPa
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\cpqcissm1

Hi Julian,

How did it went?