The power button, UID button and health system LEDs are off

[Norge]

Hi I have an HP proliant ml350 gen9 server that won't turn on. The power supply LED is solid green (not flashing). However the power button, UID button and health system LEDs are off.
The problem arose from an electric shock. After the download, the server was on standby. We have reviewed the board and at first glance there are no signs of involvement.
Do you know if the server activates any protection system?

[Anu_K]

Hello,

I don't see any information if server activates some sort of protection system because of electric shock neither in Service & Maintenance Guide nor in User Guide.

Here are link to access the server maintenance guide & user guide:

Service & Maintenance Guide: https://support.hpe.com/hpesc/public/docDisplay?docId=c04431230

User Guide: https://support.hpe.com/hpesc/public/docDisplay?docId=c04431235

Please check the Important Safety Information Before Servicing the Server from this document :  https://support.hpe.com/hpesc/public/docDisplay?docId=c03328588&docLocale=en_US

Hope it helps!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

[Sebasbin]

Hi,

There is no information in the server user guide /service and maintenance document to know if the server activate any of protection system due to electric shock.

I would suggest to do the troubleshooting as per below guide 

HPE ProLiant ML/DL Series Server - Troubleshooting No Power Issues

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c02964341

HPE ProLiant ML350 Gen9 ServerMaintenance and Service Guide
https://support.hpe.com/hpesc/public/docDisplay?docId=c04431230

HPE ProLiant ML350 Gen9 Server - LED Indicators
https://support.hpe.com/hpesc/public/docDisplay?docId=c04869958&docLocale=en_US

HPE ProLiant ML350 Gen9 Server UserGuide
https://support.hpe.com/hpesc/public/docDisplay?docId=c04431235