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The system has rebooted from a Automatic Server Recovery (ASR) event

alexsanchez
Occasional Visitor

The system has rebooted from a Automatic Server Recovery (ASR) event

Hi,

today my servers has rebooted automaticly with next message system event viewer:

###################################
Event Type: Error
Event Source: HP System
Event Category: System Power
Event ID: 1
Date: 6/29/2009
Time: 9:06:13 AM
User: N/A
Computer: PACSRIS01
Description:
The system has rebooted from a Automatic Server Recovery (ASR) event.

User Action
Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.

WBEM Indication Properties
AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{DBB65688-1769-40CE-8CD8-6D95E8BD8E04}"
IndicationTime: "20090629090607.906000+120"
NetworkAddresses[0]: "10.35.16.180"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.3.0.0"
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2008.11.01"
SystemFirmwareVersion[1]: "2008.01.24"
SystemGUID: "33383134-3531-5A43-4338-323732383859"
SystemModel: "ProLiant DL380 G5"
SystemName: "pacsris01"
SystemProductID: "418315-421"
SystemSerialNumber: "CZC827288Y"
TIME_CREATED: 128907327735937500 0x1c9f88816a539dc

For more information, please contact HP Support.
###########################

Can you help me to fix this issue to avoid server auto reboots again?

Thanks in advance.
Alex
4 REPLIES
JKytsi
Honored Contributor

Re: The system has rebooted from a Automatic Server Recovery (ASR) event

Well ..are there any HW faults on the server ? No overtemp condition ? I usually disable the ASR function (from RBSU or SMH) as it only brings problems =)
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alexsanchez
Occasional Visitor

Re: The system has rebooted from a Automatic Server Recovery (ASR) event

I'm trying to disble it from SMH in
home->system->Automatic Server Recovery
but there are no option to diable it.
Do I need to reboot ther server??

Regards,
Alex
u84823
Regular Advisor

Re: The system has rebooted from a Automatic Server Recovery (ASR) event

Look at the Windows event logs to see what happened before the ASR reboot.

The ASR will reboot the server if it doesn't hear from an agent on the OS for a period of time, say 10 minutes, as it presumes the OS has hung or blue-screened.

Also use Insight Manager (if it's a supported platform) to look at hardware health or look (via the BIOS) at the IPMI event log (i.e. ML110, ML115).

HTH
E. Yann LeGuellec
Occasional Visitor

Re: The system has rebooted from a Automatic Server Recovery (ASR) event

You will need to switch from WBEM to SNMP for your data source in order to be able to enable/disable the ASR.