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Thermal Status degraded - Temperature is N/A

Stephan G
Frequent Advisor

Thermal Status degraded - Temperature is N/A

Hello everyone,

i have an DL380G6 here and getting emails about thermal degrades all day. When i check the system management homepage it says:
21 Storage N/A 60 C

That's why i get all the mails. Do you think it's an hardware error? Newest Proliant Pack is applied.

Greets
Stephan
9 REPLIES
marcus1234
Honored Contributor

Re: Thermal Status degraded - Temperature is N/A

update firmwarew cd 8.6

and psp support pack cd 8.3

the take latest firmware for bios it ccame after cd should sort it nake sure to reboot after firmwares and drivers too



This is how we thank each other in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Enjoy:)
Stephan G
Frequent Advisor

Re: Thermal Status degraded - Temperature is N/A

Thanks for you answer. But like i said. Everything is up to date.

I have VCagent deployed.

Greets
Stephan
Sameer_Nirmal
Honored Contributor

Re: Thermal Status degraded - Temperature is N/A

Maybe the customer advisory c01744810 is applicable here

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01744810

As mentioned, I would look at the IML viewer to check the fan and temperature sensor information to get the actual data.
Sameer_Nirmal
Honored Contributor

Re: Thermal Status degraded - Temperature is N/A

Although the advisory is for DL320 G6 but may help to know if it's sensor problem or management agent's problem.

marcus1234
Honored Contributor

Re: Thermal Status degraded - Temperature is N/A

this update includes all supplemenental updates too

and how many power supplies in the system

and important has it been rebooted after ilo and management controller and drivers,
Stephan G
Frequent Advisor

Re: Thermal Status degraded - Temperature is N/A

I checked it with HP Insight Diagnostics. Now i shows 3°C. I don't think it's right. Other thermal chassis sensors are between 15 and 20.

I will open a case and HP will send a technician onsite.

Thanks a lot for your help.

Greets
Stephan
Stephan G
Frequent Advisor

Re: Thermal Status degraded - Temperature is N/A

Just a question. What happens if the temperature is under 0 °C ? Could this be the case ?

The server is in the basement of a old building and it's very cold there. :)

Greets
Stephan
Stephan G
Frequent Advisor

Re: Thermal Status degraded - Temperature is N/A

I'm still having the same problem.

Can anyone confirm that there is a problem if one sensor has minus degree ?

Thanks for your responses.

Stephan
marcus1234
Honored Contributor

Re: Thermal Status degraded - Temperature is N/A

new firmware is around the corner that addresses quite a few few issues for this g6

wait for that