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Trying to download PSP / SPP , failing miserably... have active warranty.

 
ToP1
Occasional Visitor

Trying to download PSP / SPP , failing miserably... have active warranty.

Should I be able to download the SPP with the following warranty?  I have tried multiple ways of getting to the "obtain software" part when trying to get SPP only to see a little lock icon next to it and be told 

 

Support validation required

An active warranty or support agreement covering HP Proliant servers must be linked to your HP Support Center profile to access this application.

 

My account has 2 devices added, both show the warranty info below, I unfortunately have no documentation from their purchase as they were donated to us, but needless to say this is rather frustrating. Maybe the answer is that the warranty on this hardware is not good enough, but I would expect HP's website to be lot more specific about this.. 

 

 

Product description:   HP DL360 Gen9 E5-2603v3 SATA Rfbd Svr

Date of warranty check :   May 12, 2015  

Entitlement type:   Base

Warranty Start date:   May 12, 2015  

Title:  

Wty: HP HW Maintenance Onsite SupportSupport

Status:  

Active Start date:   May 12, 2015

End date:   Jun 10, 2018

Service level:   Standard Material Handling
Global Coverage
NextAvail TechResource Remote
NextAvail TechResource Onsite
Std Office Hrs Std Office Days
No Usage Limitation
Next Cov Day Onsite Response
Standard Parts Logistics Deliverables:   Onsite Support
Parts and Material provided
Hardware Problem Diagnosis   Title:   Wty: HP Support for Initial SetupSupport Status:   Active Start date:   May 12, 2015 End date:   Sep 8, 2015 Service level:   Std Office Hrs Std Office Days
NextAvail TechResource Remote
2 Hr Remote Response
Unlimited Named Callers Deliverables:   Initial Setup Assistance

4 REPLIES
Suman_1978
HPE Pro

Re: Trying to download PSP / SPP , failing miserably... have active warranty.

Hi,

 

The problem could be due to HP seperation.

Try this portal and register your products again.

www.hp.com/Go/HPeSC

 

 

Thank You!
I am a HP employee
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ToP1
Occasional Visitor

Re: Trying to download PSP / SPP , failing miserably... have active warranty.

I suppose I don't know how to register my products, when I log into that portal it shows 2 active warranties, it shows the 2 server serial numbers etc.. it looks "fine" to me, but I'm new to this and could be missing something obvious. 

 

 this is what i see..  is warranty good enough to download SPP? OR do I need a linked support agreement/care pack? 

 

Linked support agreements
No entitlements found.
 
Linked HP Care Packs
No entitlements found.
 
Linked warranties
1 - 2 of 2 items
 

 

Jimmy Vance
HPE Pro

Re: Trying to download PSP / SPP , failing miserably... have active warranty.

Linked warranties will allow you to download the SPP, are you sure you are logged in using your Passport account when you are attempting to download?  What URL are you using?




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ToP1
Occasional Visitor

Re: Trying to download PSP / SPP , failing miserably... have active warranty.

Pretty sure I'm logged in, it shows me signed in and if I"m not it prompts me to first sign in. I've done this dance dozen times now :) 

 

I Tried this specific SPP https://h20566.www2.hpe.com/hpsc/swd/public/detail?idx=&action=driverDocument&itemLocale=&swItemId=MTX_cd2a06e0e3984d8fac09731197&mode= 

 

to which I got from here http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx 

 

When I click obtain software it tells me..

 

Support validation required

An active warranty or support agreement covering HP Proliant servers must be linked to your HP Support Center profile to access this application.

 

and wants me to go to contracts & warranties. 

 

 

 

just a never-ending loop of frustration :)