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тАО06-16-2017 12:37 AM
тАО06-16-2017 12:37 AM
Ucorrectable MCE on HP Proliant Dl 380 g9
Hi,
Our company has 4 HP Proliant DL380 gen9 servers.
Once per week every server randomly reboots, after receiving an Uncorrectable machine check exception error.
Integrated management log:
Uncorrectable machine check exception error (Board 0, Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xF200000000300101, Address 0x0000000000000000, Misc 0x0000000000000000).
Uncorrectable machine check exception error (Board 0, Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xF200000000300101, Address 0x0000000092C0002C, Misc 0x0000000000000C85).
Uncorrectable machine check exception error (Board 0, Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xF200000000300189, Address 0x0000000000000000, Misc 0x0000000000000000).
Uncorrectable machine check exception error (Board 0, Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xF200000000300179, Address 0x0000000000000000, Misc 0x0000000000000000).
Tried a lot of recomendations, but nothing helped to resolve this problem.
Configuration:
CPU: 2 x Intel Xeon E5 v3
RAM : 64Gb
BIOS version 2.40.
(legacy mode, Max performance profile, C, P states disabled).
Best regards,
Igor
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тАО06-16-2017 01:15 AM
тАО06-16-2017 01:15 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Hi,
I think problem uncorrectable Memory Error on the DIMM3 of the processor 1.
Check the dimm3 and lastest spp update.
Erdogan.
No support by private messages. Please ask the forum!
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тАО06-16-2017 01:35 AM
тАО06-16-2017 01:35 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Hi,
Thank's for reply.
I'll check RAM with memtest.
But it's quite strange, that these error's occur on 4 servers.
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тАО06-16-2017 01:43 AM
тАО06-16-2017 01:43 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
MCE's from another server:
Uncorrectable machine check exception error (Board 0, Processor 2, APIC ID 0x00000010, Bank 0x00000003, Status 0xF200000000300101, Address 0x0000000000000000, Misc 0x0000000000000000).
Uncorrectable machine check exception error (Board 0, Processor 2 APIC ID 0x00000010, Bank 0x00000003, Status 0xF200000000300101, Address 0x0000000092C0002C, Misc 0x0000000000000C85).
Here DIMM is also 3, but processor 2.
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тАО06-16-2017 01:45 AM
тАО06-16-2017 01:45 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Hi,
MemTest will not give correct results. Can you case create with HPE call centre and analyze the ahs log.
Erdogan.
No support by private messages. Please ask the forum!
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тАО06-16-2017 01:53 AM
тАО06-16-2017 01:53 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Today, I'll get the AHS log and send it to HPE support.
Thank you,
Erdogan Temur
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тАО06-16-2017 01:56 AM
тАО06-16-2017 01:56 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Good morning sir,
In this case I would follow below procedure.
- Do the memtest in HPE Diagnostics
- If it will not showing any results update SPP
- Create health log .ahs and run the case with HPE.
Please let us know about the progress.
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тАО06-16-2017 02:03 AM
тАО06-16-2017 02:03 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Hi,
Thank's for advice. I'll let you know.
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тАО07-04-2017 01:12 AM
тАО07-04-2017 01:12 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Hi,
After analyzing the AHS log, HP Customer service made a conclusion, that the problem is in Smart storage battery.
Quite strange.... This problem occurs randomly on four servers. 4 batteries are broken?
They provided us four Stmart storage batteries for replacement.
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тАО07-06-2017 07:41 AM
тАО07-06-2017 07:41 AM
Re: Ucorrectable MCE on HP Proliant Dl 380 g9
Seems, battery replacement didn't resolve the problem.
Server rebooted again.