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тАО08-11-2007 03:29 AM
тАО08-11-2007 03:29 AM
Unable to install PSP 7.90 on DL360 G4 with SQL 2005
I'm having a problem installing PSP 7.90 on a DL 360 G4 with MS Windows Server 2003 SP1 and SQL 2005 Standard (installed with PSP 7.60 at the moment).
Each time I start the setup on the server and click next on the Local Host, at step 2, I get an error saying :
An unhandled win32 exception occurred in hpsum_disagnt.exe. (see picture acctached).
I don't know what to do about it.
Thanks in advance
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тАО08-11-2007 04:03 AM
тАО08-11-2007 04:03 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
did you get the same error installing PSP 7.8?
just in case go to task manager and eliminate any activity that can be bothering PSP installation
regards
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тАО08-11-2007 04:06 AM
тАО08-11-2007 04:06 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
I didn't try to install PSP 7.8... I'm going from 7.6 to 7.9
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тАО08-11-2007 04:13 AM
тАО08-11-2007 04:13 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
which file are you executing?
setup.exe
setupex.exe
or you already try both?
regards
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тАО08-11-2007 04:52 AM
тАО08-11-2007 04:52 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
I checked on another server (my main AD server that doesn't have SQL 2005 and is also installed with 7.60) and I have the same error but with more details.
I found these errors in the application eventviewer in chronological order:
1) Faulting application hpsum_discagnt.exe, version 2.2.0.0, faulting module msvcrt.dll, version 7.0.3790.1830, fault address 0x00038fa7.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------------------
2) Faulting application hpsum_discmgr.exe, version 2.2.0.0, faulting module hpsum_discmgr.exe, version 2.2.0.0, fault address 0x0001374c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I tried to start it on another server (Application server) and I don't get any error........ AND THE DLL IS EXACTLY THE SAME (Version and size)......
I tried to copy the DLL from my working server and it doesn't change anything.
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тАО08-11-2007 04:55 AM
тАО08-11-2007 04:55 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
try this one setupex.exe
in just in case if you have any attached device disconnected like tape or something
it's just in case
a few minutes ago I tried installing psp 7.9 in one of my server dl360 g4p I got no issues...
regards
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тАО08-11-2007 05:01 AM
тАО08-11-2007 05:01 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
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тАО08-11-2007 05:03 AM
тАО08-11-2007 05:03 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
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тАО08-11-2007 05:07 AM
тАО08-11-2007 05:07 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
Well, if I don't find the solution, I'll stick to 7.60... It's not a big deal at the moment. I don't know what 7.90 will bring me anyway.
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тАО08-11-2007 05:27 AM
тАО08-11-2007 05:27 AM
Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005
check this I think can help you
is the same error you're
Faulting application
check this site
http://www.eventid.net/display.asp?eventid=1000&eventno=1475&source=Application%20Error&phase=1
regards