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Unable to install PSP 7.90 on DL360 G4 with SQL 2005

 
CGirardy
Frequent Advisor

Unable to install PSP 7.90 on DL360 G4 with SQL 2005

Hi,
I'm having a problem installing PSP 7.90 on a DL 360 G4 with MS Windows Server 2003 SP1 and SQL 2005 Standard (installed with PSP 7.60 at the moment).
Each time I start the setup on the server and click next on the Local Host, at step 2, I get an error saying :
An unhandled win32 exception occurred in hpsum_disagnt.exe. (see picture acctached).
I don't know what to do about it.

Thanks in advance
22 REPLIES
KarloChacon
Honored Contributor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

hi CGirardy

did you get the same error installing PSP 7.8?


just in case go to task manager and eliminate any activity that can be bothering PSP installation

regards
Didn't your momma teach you to say thanks!
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

Hi,
I didn't try to install PSP 7.8... I'm going from 7.6 to 7.9
KarloChacon
Honored Contributor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

hi

which file are you executing?

setup.exe

setupex.exe

or you already try both?

regards
Didn't your momma teach you to say thanks!
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I only tried Setup.exe

I checked on another server (my main AD server that doesn't have SQL 2005 and is also installed with 7.60) and I have the same error but with more details.

I found these errors in the application eventviewer in chronological order:

1) Faulting application hpsum_discagnt.exe, version 2.2.0.0, faulting module msvcrt.dll, version 7.0.3790.1830, fault address 0x00038fa7.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------------------
2) Faulting application hpsum_discmgr.exe, version 2.2.0.0, faulting module hpsum_discmgr.exe, version 2.2.0.0, fault address 0x0001374c.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I tried to start it on another server (Application server) and I don't get any error........ AND THE DLL IS EXACTLY THE SAME (Version and size)......

I tried to copy the DLL from my working server and it doesn't change anything.
KarloChacon
Honored Contributor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

hi

try this one setupex.exe

in just in case if you have any attached device disconnected like tape or something

it's just in case

a few minutes ago I tried installing psp 7.9 in one of my server dl360 g4p I got no issues...

regards
Didn't your momma teach you to say thanks!
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I tried it as you mentionned it and I have the same problem
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

And there's nothing attached to this server
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

As always, I'm going to face a problem that nobody else has on his server :(
Well, if I don't find the solution, I'll stick to 7.60... It's not a big deal at the moment. I don't know what 7.90 will bring me anyway.
KarloChacon
Honored Contributor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

hey CGirardy

check this I think can help you

is the same error you're

Faulting application , version , faulting module , version , fault address .


check this site
http://www.eventid.net/display.asp?eventid=1000&eventno=1475&source=Application%20Error&phase=1

regards
Didn't your momma teach you to say thanks!
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

Thanks a lot, I'm gonna check this
Igor Karasik
Honored Contributor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

Hi,
1) Try to install PSP remotely - i.e. run installation from application server
("tried to start it on another server (Application server) and I don't get any error")

2) Just in case - do yoo have France version of windows ? Or france regional settings ? Try to change to English and test
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I have french regional settings.
I have tried remotely and it doesn't work.

I'll try changing the regional settings and let you know

Thanks for your help
Brett Emery
Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I am having same problem. DL380 G5. Also has SQL 2005. Windows 2003 w/sp2. Also presently has support pack 7.6 installed.

Debugger says:

Unhandled exception at 0x77bd8fa7 in hpsum_discagnt.exe: 0xC0000005: Access violation reading location 0x00000010.

HP - PLEASE HELP! Thank you!
Terence Tsao
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

Maybe you can install PSP one by one form smartatart CD , path:\compaq\csp\nt .
CGirardy
Frequent Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

Hi,
I'm now trying to install PSP 7.91 and I still have the same problem...
Last time, I installed CPxxx by CPxxx... I think I cannot do anything else and stop wasting my time on searching a solution.
This is really annoying and I don't understand why HP doesn't do anything about it.
Greetings
Brett Emery
Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I also was attempting to installed 7.91a (not 7.90). I rean hpsum.exe on a remote machine and selected remote install to the machine that hpsum.exe was crashing on, it also "failed" the discovery task. I was finally able to install 7.91a by using HP Systems Insight Manager on another machine to deploy the support pack to this machine. It's obviously something with this new support pack installer introduced in 7.90.
Christian Magnusson
Occasional Visitor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I can just include myself as a user with problem... I have 4 DL360 G4 with PSP 7.60, and it's impossible to upgrade to 7.90 or 7.91. The setup-program crash when detecting the system.

I tried to install by deploying the supportpack via Insight Manager, and that failed as well... We are stuck with 7.60, but it would be nice it HP could take a closer look into this problem which occours for several users.
Christian Magnusson
Occasional Visitor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I have to correct myself... The servers we have problem with are DL380 G4 with Windows Server 2003.

Christian Magnusson
Occasional Visitor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I have tried to debug the failing installation... and hpsum_disagnt.exe crash when detecting the pci-devices in the server... There is a trace-file under "c:\document and settings\user\Local Settings\temp\hp_sum\target_0\discagent.trace", and on a server which the install-program works, it looks something like this:

discovery.cpp[291]: RILOE II/ILO driver = 'cpqrib2.inf'
discovery.cpp[332]: Supported device '0E1100B10E1100B3'
discovery.cpp[291]: RILOE II/ILO driver = 'hpqilo2.inf'
discovery.cpp[332]: Supported device '0E11B204103C3304'
discovery.cpp[332]: Supported device '0E11B204103C3305'
discovery.cpp[192]: Creating the PCI Devices detection object.
winpcidevices.cpp[36]: CPCIDevices::CPCIDevices()
winpcidevices.cpp[44]: Opening the registry...
discovery.cpp[196]: Created the PCI Device List.
cdiscagnt.cpp[48]: CDiscoveryAgent::Valid() const = 1
cdiscagnt.cpp[58]: CDiscoveryAgent::StartDiscoveryClient()
baseclient.cpp[137]: CBaseClient::StartClient()
procbase.cpp[215]: CProcBase::CreateCallerSocket( '1086', '(null)' )
baseclient.cpp[147]: CBaseClient::CallerSocketReady()
cdiscagnt.cpp[464]: CDiscoveryAgent::DiscoveryClientConnected()
baseclient.cpp[190]: CBaseClient::WriteToManager( 'i ready 0' )
baseclient.cpp[268]: CBaseClient::CallerSocketInputArrived()
cdiscagnt.cpp[488]: CDiscoveryAgent::ManagerInputArrived( 'i start pass2' )
cdiscagnt.cpp[497]: Command received: 'i start pass2'
etc....

But on the DL380 G4-servers I have problems with, the trace-file ends like this:

discovery.cpp[291]: RILOE II/ILO driver = 'cpqcidrv.inf'
discovery.cpp[332]: Supported device '0E11B2040E11B206'
discovery.cpp[291]: RILOE II/ILO driver = 'cpqrib.inf'
discovery.cpp[332]: Supported device '808619600E11C000'
discovery.cpp[291]: RILOE II/ILO driver = 'cpqrib2.inf'
discovery.cpp[332]: Supported device '0E1100B10E1100B3'
discovery.cpp[291]: RILOE II/ILO driver = 'hpqilo2.inf'
discovery.cpp[332]: Supported device '0E11B204103C3304'
discovery.cpp[332]: Supported device '0E11B204103C3305'
discovery.cpp[192]: Creating the PCI Devices detection object.
winpcidevices.cpp[36]: CPCIDevices::CPCIDevices()
winpcidevices.cpp[44]: Opening the registry...
baseclient.cpp[46]: CBaseClient::~CBaseClient()
(end of file)

The destructor function is called before the pci-device list is created.

I'm not sure if this is helpful for the HP-employees, but something is clearly going wrong here.

/Christian
KarloChacon
Honored Contributor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

hi

have you tried executing file named: bpxxxxxx.cmd which is in PSP when you extract the file

it is cmd extension file hpsum file is an user interaction installation and cmd file is a silence installation

regards
Didn't your momma teach you to say thanks!
Girardy
Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I'm glad to see that I'm not alone :)

Up to now, I have decided to do the upgrade manually installing CPxxx one by one.
I'll try this method as soon as there's a new Smartstart's version.

Thanks anyway
Lotosh
Advisor

Re: Unable to install PSP 7.90 on DL360 G4 with SQL 2005

I'd like to confirm the problem with Smart Start version 7.9 b 7.91. PSP on those CD cannot be installed using both possible installarion methods - installing Windows using Smart Start CD and installing PSP manually on a server. If the first method is used HPSUM executable crashes after first login to the system. If manual installation is invoked HPSUM crashes immediately after start. I tried to turn DEP off to no success.

This behaviour was reproduded on different models of Proliant servers (including DL380G5 and DL320G5). Sometimes HPSUM crashed after first login to a system but worked fine after starting manual installation. Sometimes it crashed in any case. Last time I installed Proliant servers I was forced to run installation packages one by one hoping that some of them could be installed.