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Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

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NJK-Work
Honored Contributor

Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

I have a ProLiant DL380 G6 running Windows 2008 R2 Enterprise (SP1).  I am trying to install the WBEM agents on it (latest - 9.50) and it is failing.  Tried rebooting too - still fails.  Here is the error log;

 

===========================================================================
Source:          cp020347.exe
Version:         9.5.0.0
Log Date:        8/18/2014 9:03:52

Log Session Start...


Executing setup utility - cpqsetup.exe...

---------------------------------------------------------------------------
Setup Session Beginning   8/18/2014 - 9:03:54 AM
---------------------------------------------------------------------------
Command Line Parameters Given:
Name:            HP Insight Management WBEM Providers for Windows Server x64 Editions
New Version:     9.5.0.0

Determining component installation state...
    - Is operating system supported... Yes
    - Is necessary disk space available... Yes
    - Is hardware present... Yes
    - Is component already installed... No
    - Is component marked for removal... No
    - Installed component version status... Older
    - Checking dependency list... Done.

The software is not installed on this system, but is supported for installation.
 

 
Initiating installation...
Executing MSI... Failed!
The installation procedure did not complete successfully.  An error occurred during the setup process.

---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------
Setup utility completed.

 

Log Session End. [9:04:09]
Return Code (0)
===========================================================================

 

Does anyone know how to fix this or generate a more details log file that might include more information as to how to fix this?

 

Thanks

NK

6 REPLIES
Suman_1978
HPE Pro

Re: Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

Hi,

 

Have you checked the Prerequisites:

  • The HP Insight Management WBEM Providers version 9.0.0.0 require storage, network, system management controller, and Lights-Out interface drivers from PSP 9.00.
  • In addition, the System Management Homepage (SMH) component is required for a single server web-based user interface.


Follow this article where a similar issue is discussed on a different server model.

 

Thank You!
I am a HP employee.

DeltaManagement
Occasional Contributor

Re: Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

Hi!

 

We had the same issue recently and found the solution in this thread

 

You have to install the WBEM providers package before installing the management agents or the full HP SPP because a Visual c++ runtime library that gets installed with the agents causes the WBEM package to fail, for some reason. Apparently, this has been the case for a while now, without any fix from HP. So if you already installed the agents, do the following:

 

Uninstall Visual c++ 2012 RTM Runtime Library DLLs (X64/release)

- Uninstall "HP Insight Management Agents for Windows Server x64 Editions 9.60.0.0"

- Install "HP Insight Management WBEM Providers for Windows Server x64 Editions"

- Install "HP Insight Management Agents for Windows Server x64 Editions 9.60.0.0"

 

Regards,

 

Johan Karlsson

Delta Management

 

 

NJK-Work
Honored Contributor

Re: Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

Thanks for the suggestion.  I will try that.

 

NK

NJK-Work
Honored Contributor
Solution

Re: Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

I just tried version 10 of the WBEM agents, which were just released, and they now correctly install.

 

NK

tkalli00
Occasional Visitor

Re: Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

Does anyone have the link to download version 10?  I'm unable to find it and having the same problem.

Suman_1978
HPE Pro

Re: Unable to install WBEM management agents on ProLiant DL380 G6 (Windows)

Hello,

 

Go to the server model drivers page and select the OS, for example for this server, go here:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3884083

 

WBEM will be under "Software - System Management" listed as HP Insight Management WBEM Providers for Windows Server.

 

Thank You!
I am a HP employee
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