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Unavailable iLo on DL80 Gen9

 
glfokin
Occasional Visitor

Unavailable iLo on DL80 Gen9

Hi!

ProLiant DL80 Gen9 server.
The iLo interface is unavailable: it responds only to icmp requests, via 80, 443, 22 ports connection refuses.
The cooling system works with increased performance relative to normal (when the server is operating normally with a working iLo).

# hponcfg output looks like:

HP Lights-Out Online Configuration utility
Version 5.4.0 Date 8/6/2018 (c) 2005,2018 Hewlett Packard Enterprise Development LP
                
ERROR: CpqCiCreateFunc () 0 time failed.
Driver Error Code: (1,1h).
Driver Error Message: CPQCIDRV driver is not loaded.
                
ERROR: CpqCiCreateFunc () 1 time failed.
Driver Error Code: (1,1h).
Driver E rror Message: CPQCIDRV driver is not loaded.
ERROR: A general system error occurred while detecting Management Processor.
ACTION REQUIRED: Check if iLO and iLO driver are up and running.

 

# hplog -v

ERROR: Could not open /dev/cpqhealth/cdt.
Please make sure the Health Monitor is started.

 

# systemctl status hp-health

 hp-health.service - HP System Health Monitor
   Loaded: loaded (/usr/lib/systemd/system/hp-health.service; enabled; vendor preset: disabled)
   Active: failed (Result: timeout) since Wed 2019-01-09 15:13:27 +07; 6h ago
  Process: 20032 ExecStart=/usr/lib/systemd/scripts/hp-health.sh start (code=killed, signal=TERM)
 Main PID: 2009 (code=dumped, signal=ABRT)

Jan 09 15:12:28  hpasmlited[20089]: (check_ilo2):  Error Code (1) "CPQCIDRV driver is not loaded."
Jan 09 15:12:28  hpasmlited[20089]: The Integrated Lights-Out Management Processor is not responding!
Jan 09 15:12:28  hpasmlited[20089]: Sleeping 30 seconds and will retry . ..
Jan 09 15:12:58  hpasmlited[20089]: (check_ilo2):  Error Code (1) "CPQCIDRV driver is not loaded."
Jan 09 15:12:58  hpasmlited[20089]: The Integrated Lights-Out Management Processor is not responding!
Jan 09 15:12:58  hpasmlited[20089]: Sleeping 30 seconds and will retry . ..
Jan 09 15:13:27  systemd[1]: hp-health.service start operation timed out. Terminating.
Jan 09 15:13:27  systemd[1]: Failed to start HP System Health Monitor.
Jan 09 15:13:27  systemd[1]: Unit hp-health.service entered failed state.
Jan 09 15:13:27  systemd[1]: hp-health.service failed.



Cold boot (with disconnecting powercords and ethernet) didn't help.
The problem occurs a second time: two weeks ago i solved it by installing Service Pack for ProLiant. I had to launch launch_sum.sh two times, because iLo didn't flash after fist launch. After flashing, iLo worked normally for several days.

Maybe, someone can give me an advice, how to diagnose and solve this problem?

BR.

4 REPLIES 4
glfokin
Occasional Visitor

Re: Unavailable iLo on DL80 Gen9

Hi!

Anyone?

MV3
HPE Pro

Re: Unavailable iLo on DL80 Gen9

Hi 

Looks like the ilo drivers are not installed. 

Download the driver by selecting appropriate Operating system from the below link and check for the issue.

https://support.hpe.com/hpesc/public/home/driverHome?sp4ts.oid=1009143853

 

Cheers

i work for HPE.


I am a HPE Employee
glfokin
Occasional Visitor

Re: Unavailable iLo on DL80 Gen9

Thanks  for your answer.

Unfortunately, i can't find the correct driver for Centos 7: there are no drivers for RHEL 7.

Any idea?

 

BR.

MV3
HPE Pro

Re: Unavailable iLo on DL80 Gen9

Hi 

Please try HP SUM .HP SUM is available via a number of methods, including as a direct download, HP SUM RPMs on the SDR, the HP Service Pack for ProLiant, and the HP SUM ISO.

HP SUM DOWNLOAD PAGE : https://www.hpe.com/us/en/product-catalog/detail/pip.5182020.html

Cheers


I am a HPE Employee